Unlimited Lawn Care ยท 1 day ago
Call Center Quality Assurance Specialist (Suwanee/Buford Area)
Suwanee, GA
Full-time
Onsite
Senior Level
$50K/yr - $50K/yr
5+ years expUnlimited Lawn Care is a fast-growing, award-winning lawn care company with over 21 years of success. They are seeking a Call Center Quality Assurance Specialist to monitor, evaluate, and improve customer interactions across calls, chats, and emails, ensuring agents meet established standards for accuracy and customer satisfaction.
Environmental ConsultingHome and GardenLandscaping
Responsibilities
Inspect turf quality, landscaping standards, and overall workmanship
Identify quality issues and recommend corrective actions
Support resolution of customer complaints via inspections
Maintain inspection documentation and performance reports
Assist with training and quality improvement initiatives
Qualification
Required
5 to 7 years Call Center QA experience
3 to 5 years Lawn Care experience
Ability to travel 3 to 4 times a month to branches
Knowledge of turf care and fertilization practices
Analytical & problem solving
Strong attention to detail
Good oral & written communication and reporting
Preferred
Turf management or horticulture certification
Supervisory or coaching experience
Bilingual (English/Spanish)
Benefits
Health, dental, and vision insurance
Paid time off
Paid Holiday(s)
Employee discounts
Drug Free Workplace
Company
Unlimited Lawn Care
Unlimited Lawn Care help to keep the lawn and landscape healthy, pest-free and provides a relaxing environment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Whitehead
Chief Executive Officer
Company data provided by crunchbase