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Sharecare · 1 day ago

Sr. Account Manager - Remote

United States

Full-time

Remote

Senior Level

5+ years exp

Sharecare is the leading digital health company that helps people unify and manage all their health in one place. The Sr. Account Manager is responsible for managing ongoing relationships with clients to enhance retention and support the sale of additional services, while collaborating with internal teams to ensure effective service delivery.

ConsumerHealth CareInformation TechnologymHealth

Comp. & Benefits

Responsibilities

Manage day to day business with assigned accounts – maintain oversight and delivery of all services

Understand financial standing of account and of all services

Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services

Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner

Effectively manage customer's requests for program changes that may impact Sharecare’s ability to efficiently deliver services

Partner with marketing to drive effective strategic plans to increase platform and program usage of both Sharecare and Partner programs to maximize both Client investment and Value of investment

Support Implementation and Project managers in delivering new products and services

Makes sure that client specific challenges and programs are set up correctly and working

Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed

Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business

Provide renewal and RFP responses as applicable

Utilizes and keeps salesforce up to date and accurate regarding assigned accounts

Driving and support the strategic plans for clients to ensure account retention and growth and short-term tactical plans to ensure customer satisfaction

Prepare, in collaboration with Director/VP Account Management the client, QBR and Annual Review

Collaborate with the reporting team to analyze necessary data, develop reports, and deliver monthly, quarterly and annual reporting)

Review and analyze reports for accuracy and outcomes needed to satisfy the client

Provide same review internally

Consistent, accurate, and timely Salesforce usage

Collaborate with the implementations team for effective implementation and service delivery of new accounts

Improve and maintain the implementation process and ensure consistency and success of implementations

Ensure that implementation activities are achieved on schedule and as required

Qualification

Account ManagementClient Relationship ManagementSalesforceAnalytic SkillsProject ManagementMarketing SkillsConsultative SalesCommunication SkillsTime Management

Required

5-8+ years of progressive experience in an account management or similar role, required

Demonstrated ability to understand healthcare and employer health benefit plan design

Bachelors' Degree required

Exceptional written and verbal communication skills and effective presentation skills are required

Strong analytic and quantitative skills

Preferred

Experience in Sales, Marketing, Ops, and/or Technology is a plus

Masters' Degree in business, health administration or clinical specialty is a plus

Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting, preferred

Demonstrated consultative sales and client relationship management abilities

Working knowledge of Salesforce, preferred