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InfoStride · 4 months ago

Information Systems Architect

Columbia, SC

Full-time

Hybrid

Senior Level

5+ years exp

InfoStride is a company focused on providing technical expertise in information systems. The role of Information Systems Architect involves designing and developing a CUI VDI environment and providing technical support for Citrix/XenApps server environments, along with training System Administrators.

Cloud ManagementCyber SecurityDevOpsDigital MarketingInformation TechnologyMobile AppsQuality AssuranceSoftwareWeb Development

Responsibilities

Providing level-2 and level-3 technical support for Citrix / XenApps server environment

Monitoring of VDI platform with various client tools Netscaler, ControlUP)

Support will include:

VDI End-User Sessions

VDI Stack

Level-2 management and technical support

Ensuring virtual sessions are working as intended

Handling IT- VDI related requests or inquiries received by client helpdesk

Ensuring all Citrix platform server systems under management have updated software patches

XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications

Ensure high levels of client satisfaction for the products/solutions which are supported

Addresses all technical questions around VDI and Citrix

Participate in client meetings to update team members

Ability to be the technical Subject Matter Expert within the Environment

Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy

Qualification

Citrix administrationMicrosoft Windows ServersArchitect experienceCitrix/Xen AppsCitrix Administration CertificationVMware AdministrationTeam member trainingEffective communicationProblem solving skills

Required

5+ years technical experience with Citrix administration, including XenServer in a Production Environment

5+ years experience with Microsoft Windows Servers and Microsoft Windows Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.)

5+ years experience Design and Architect experience

5+ years providing Tier 1 - Tier 4 support

Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering

Ability to answer complex questions related to Citrix command line commands

Ability to speak to Citrix Ports

Effective communication skills (written and oral)

Team member training

Adaptable, flexible, and self-motivated with strong technical and problem solving skills

A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows environment and experience in Citrix VDI

Preferred

Citrix Administration Certification

Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment

Develop update processes and work with team members to maintain currency in the VDI environment

Ability to effectively communicate with large or small groups of people through written or spoken communication

Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues

Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems