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Florida Power & Light · 1 day ago

Customer Support Representative II

Miami, FL

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

0+ years exp

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. The Customer Support Representative II will play a vital role in supporting more than 6 million customers by delivering exceptional service and ensuring timely and compassionate assistance.

Electrical DistributionEnergyPower GridRenewable Energy

H1B Sponsor Likely

Responsibilities

Handle a wide range of incoming customer calls, including:

Power outages

Billing inquiries

New service connections

General account questions

Utilize state-of-the-art technology that provides real-time information, helping you resolve customer needs on the first call

Engage directly with customers to:

Answer questions

Resolve concerns

Educate them on energy use

Support them when things don’t go as expected

Research, troubleshoot, and problem solve to deliver solution-driven results

Take proactive steps and follow up when needed to achieve one-contact resolution

Build emotional connections by:

Listening actively

Understanding customer needs

Demonstrating empathy and professionalism

Embrace challenges with a growth mindset — we welcome new ideas and foster a culture of transparency, openness, and continuous improvement

Collaborate with supervisor, teammates, and colleagues across the organization using virtual tools such as Teams, Webex, and webcams to strengthen communication and teamwork

Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills

Handles situations which require adaptation of response

Identifies who will handle more complex calls

Assists with agency inquiries and Medical Essential Service Program (MESP)

Transfers or refers sales leads

Reports fraudulent conditions to management

Performs other job-related duties as assigned

Qualification

Customer Service ExperienceProblem SolvingCommunication SkillsAdaptabilityTeam Collaboration

Required

High School Grad / GED

Experience: 0+ years

Preferred

Associate's Degree

Bachelor's Degree

Customer Service Experience: 1+ years

Benefits

401(k) Retirement Plan

Pension Plan

Life Insurance

Medical, Dental, Vision & Legal Plans

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Vacation & Holidays

Employee Assistance Program (EAP)

Tuition Reimbursement

Tuition Loan Repayment Program

Company

Florida Power & Light

Glassdoor3.7

Florida Power & Light Company (FPL), a subsidiary of NextEra Energy, Inc.

Founded in 1925

Florida, New York, USA

5001-10000 employees

https://www.fpl.com/

H1B Sponsorship

Florida Power & Light has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (54)

2024 (29)

2023 (25)

2022 (27)

2021 (17)

2020 (13)