Scalence L.L.C. · 1 day ago
ServiceNow FSM Tester
SAN FRANCISCO, USA, CA
Full-time
Onsite
Mid LevelScalence L.L.C. is a company seeking a ServiceNow FSM Tester to ensure the quality of ServiceNow's Field Service Management module through testing. The role involves designing test cases, identifying defects, and collaborating with developers to ensure that FSM solutions align with business requirements.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Create and execute detailed test plans, cases, and scripts for the ServiceNow FSM module, covering areas like work order management, scheduling, dispatch, and mobile capabilities
Identify, document, and report defects and bugs in detail to the development team to facilitate their resolution
Work closely with developers, business analysts, and stakeholders to understand requirements and ensure the final product meets business needs
Perform both manual end-user perspective testing and automated testing to ensure efficiency and accuracy
Validate the functionality, performance, and security of the FSM module and its integrations before deployment
Perform regression testing to ensure new changes do not negatively impact existing functionality
Qualification
Required
US Citizen or Green Card Holders Only
Strong understanding of the ServiceNow Field Service Management module and its core functions
Solid knowledge of software testing principles and methodologies
Experience with test management and automation tools
Proficiency in both manual testing and, ideally, automation scripting (e.g., using frameworks like Selenium or Appium)
Experience with JavaScript, Glide API, and other scripting languages is often required for automation and deeper testing
Strong analytical and problem-solving skills with a keen eye for detail
Excellent communication skills to collaborate effectively with technical and non-technical teams
A ServiceNow Certified System Administrator (CSA) is often required
Preferred
A ServiceNow FSM Implementation Specialist certification is strongly preferred
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase