The University of Texas at Austin · 21 hours ago
Healthyhorns Desktop Support Specialist
Austin, TX
Full-time
Onsite
Mid, Senior Level
$50K/yr - $50K/yr
3+ years expThe University of Texas at Austin is dedicated to enhancing the health and well-being of students. They are seeking a skilled IT professional to provide hands-on technical support, contribute to system maintenance, and ensure a reliable technology experience for departmental users.
Corporate TrainingEducationHigher EducationUniversities
Responsibilities
Provide prompt, courteous support through the central help line and IT ticketing system
Install, configure, and maintain hardware and software following established standards
Research technical issues, identify solutions, and escalate or recommend improvements to ADHITS
Partner with the System Administrator to implement updates, patches, and system changes
Support team members and assist in other IT operational areas as needed
Maintain current knowledge of departmental hardware, software, and best practices through ongoing training
Respond quickly and appropriately to critical system failures, ensuring timely and thorough resolution
Maintain accurate inventories of desktops, peripherals, and deployed hardware
Contribute to the creation and maintenance of IT policies, procedures, and technical documentation
Serve as the primary resource for the IT Training Team
Lead onboarding efforts for new employees, ensuring a smooth and well‑supported introduction to IT systems
Develop clear, audience‑focused documentation for processes and procedures
Maintain and update information across multiple systems, including the knowledge base, ticketing system, and inventory records
Maintain and update standardized desktop images across the organization
Qualification
Required
Experience providing desktop or technical support in a professional environment
Strong troubleshooting skills across hardware, software, and network environments
Excellent communication and customer service skills
Familiarity with IT ticketing systems, inventory tools, and standard desktop technologies
Relevant education and experience may be substituted as appropriate
Preferred
Bachelor's degree in relevant field and more than three (3) years of experience
Several years of progressively responsible desktop support experience
Demonstrated ability to lead training or onboarding initiatives
Experience developing high-quality technical documentation
Expertise in desktop imaging and system standardization
Ability to manage multiple priorities and respond effectively to urgent issues
Tier 2 and 3 desktop support experience
Relevant certifications and/or professional development education
Benefits
100% employer-paid basic medical coverage
Retirement contributions
Paid vacation and sick time
Paid holidays
Company
The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States.
10001+ employees
H1B Sponsorship
The University of Texas at Austin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (210)
2023 (175)
2022 (186)
2021 (187)
2020 (190)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Republic Capital Group
2022-09-14Series Unknown
Leadership Team
Will Whiting
Chief Development Officer
Recent News
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