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Commerce Bank · 2 days ago

Payment Specialist

Kansas City, MO

Full-time

Onsite

Entry Level

$20.90/hr - $26.90/hr

1+ years exp

Commerce Bank is dedicated to helping people find financial safety and success while fostering a supportive culture for its employees. As a Payment Specialist, you will be responsible for processing and managing payment transactions, ensuring accuracy and compliance, and providing exceptional customer service.

BankingFinanceFinancial Services

Responsibilities

Process department files prepared for payment processing

Receive, organize, and process customer and interbank payments, including ACH, wire transfers, instant payments, electronic funds

Post payment transactions in banking systems and verify proper allocation of funds to ensure timely and compliant processing

Execute daily processing procedures, including balancing, reconciling, and posting transactions

Monitor payment queues and escalate exceptions or errors for timely resolution

Ensure critical deadlines are met and all files are delivered or received in a timely manner

Research, analyze, and resolve payment discrepancies and exceptions

Maintain compliance with bank policies, industry standards, and regulatory requirement

Maintain accurate documentation and audit trails within payment systems

Provide support and guidance to internal teams and customers regarding payment inquiries and issues

Collaborate with internal teams, such as banks operations support and product teams to streamline payment processes

Perform other duties as assigned

Qualification

Payment processingBank operations knowledgeAnalytical skillsMicrosoft ExcelCustomer serviceCommunication skillsAttention to detailTeam player

Required

Basic knowledge of bank operations

Ability to communicate effectively with correspondent banks and external partners as required

Ability to apply analytical and problem-solving skills to identify and recommend improvements to payment workflows and minimize errors

Ability to stay current with payment processing systems, technologies, and regulatory changes

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

High School Diploma or equivalent combination of education and experience required

1+ year banking operations experience required