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Safety Insurance · 22 hours ago

Claims Training Manager

Safety Insurance Main Office - Boston, MA 02110

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $100K/yr

5+ years exp

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. The Claims Training Manager is responsible for designing, implementing, and managing comprehensive training programs for new and existing Claims staff, ensuring all team members understand and follow established claims procedures.

Auto InsuranceAutomotiveFinanceFinancial ServicesInsurance

Responsibilities

Partner with Claims leadership to assess individual and department-wide training needs and establish clear training expectations

Develop, deliver, and manage training in in-person, virtual, hybrid, and self-paced formats for all Claims staff

Create new training content across multiple media types, leveraging technology to enhance learning and engagement

Maintain and update existing training modules to ensure accuracy, relevance, and alignment with current procedures

Oversee training, coaching, and performance tracking for new Claims Adjuster Trainees during their initial training period

Design and administer testing, assessments, and other evaluation tools to measure training effectiveness

Coordinate training opportunities with external vendors and leverage supplemental resources when needed

Maintain detailed and organized records of training sessions, participants, performance outcomes, and documentation

Research and recommend new training methods, tools, and opportunities to Senior Claims Management

Maintain professional knowledge of insurance industry trends, claim processes, and evolving training technologies

Perform additional responsibilities as assigned

Qualification

Claims experienceTrainingCoachingManagement experienceAIC designationCPCU designationBachelor's degree

Required

Previous experience training, coaching, and developing staff

Bachelor's degree required

Minimum of 5+ years of claims experience

Preferred

Prior management or supervisory experience

AIC or CPCU designation

Benefits

Medical and dental insurance

100% matching 401(k) retirement plan

100% tuition reimbursement

Free on-site fitness center

Complimentary coffee and breakfast service

...and much more!

Company

Safety Insurance

"The key to our success: Service." "The key to our customers' success: Safety." Safety Insurance was founded in 1979 with a belief that we would succeed as a company if customers were given the best possible service.

Founded in 1979

Boston, Massachusetts, USA

501-1000 employees