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Langham Hospitality Group · 1 week ago

Group Sales Manager- The Langham Pasadena

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $83K/yr

3+ years exp

Langham Hospitality Group is a global hotel company with a portfolio of distinctive brands. They are seeking a Group Sales Manager to build customer relationships and exceed revenue goals within designated markets, particularly in the National Association Market. The role involves managing sales strategies, fostering team relationships, and ensuring customer satisfaction while adhering to hotel policies.

HospitalityReal EstateTravel

Responsibilities

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them

Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel

Completes ROIs on new initiatives not previously budgeted

Conducts disciplinary action if necessary

Manages own travel expenses and expense reports within the budget parameters of the hotel

Maintain complete knowledge of and comply with all hotel and departmental policies and procedures

Attend departmental and hotel meetings as required

Promote the financial success of hotel by ensuring all bookings are profitable for entire hotel

Seeks new opportunities to generate revenue for the hotel

Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives

Manages relationships and lead processes for their designated GSOs and GSAa, Starcite and Helms Briscoe Contacts, CVBs; communicates hotel information, and ensure prompt and thorough response to inquiries

Participates in The Langham Lead referral program

Always applies the principles of trust, honesty, respect, integrity and commitment

Ensures daily line-ups occur and participates with the Group Sales Department in daily line up

Attend other Department Line-ups to share Group Sales activity and solicit feedback for the Sales Team

Promote positive relations with guests and employees

Maintain good relationships with counterparts at competing hotels; promote all Langham Hotels whenever possible

Ensure paperwork is processed to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner

Follow up with departments after Meeting Planner Survey

Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results

Consistently meets/exceeds personal room night and revenue production goals within stated guidelines

Manages completion of new projects as they arise

Maintains complete knowledge of all hotel services/features and hours of operation

Maintains complete knowledge of computer according to specifications

Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift

Handle guest complaints by following instant pacification procedures ensuring guest satisfaction

Maintain high level of knowledge of Langham Hotels

Maintain high level of knowledge of the competition's product

Follow the strategies of the Marketing Plan, including travel for sales calls and trade shows

Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries

Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and telephone etiquette

Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day

Plan and prepare appointments for sales trips, follow-up in a timely manner

Entertain customer in all outlets as necessary

Always book "smart" in respect to patterns and parameters detailed in Delphi or as instructed by the Director of Revenue Management

Proactively identifies and develops talent within the organization

Will be an active recruiter of potential team members

Uses all available on the job training tools for employees; participates and conducts training when appropriate; ensures self and direct reports attend appropriate core training classes

Manages employee progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to SOPs

Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team

Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of Human Resources as necessary

Celebrates successes and publicly recognizes the contributions of team members

Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

Enlivens the Langham Standards within the Sales Department and the hotel

Attends different departmental Line-up meetings and communicates information to/from Sales Department

Voice concerns or opportunities to the Director of Group Sales on behalf of the Group Sales Team

Supports Public Relations’ initiatives

Supports Transient Sales business initiatives

Qualification

Sales experienceCustomer relationship managementHospitality industry knowledgeMS Word proficiencyMS Excel proficiencyDelphi software knowledgeVerbal communicationWritten communicationLeadership skillsTeam collaboration

Required

Extensive prospecting skills

Ability to build loyal customer relationships

Keen business sense to meet and/or exceed room night and revenue goals within designated markets and territories (National Associations and Southeast)

Preferred experience in a luxury hotel where revenue goals were met

Established knowledge of and excellent relationship within the National Association Market

Exceptional customer service skills to manage high level vertical accounts

Ability to manage and balance travel demands while addressing client and hotel expectations

Ensure excellent response times and deadlines as set forth by Director of Group Sales

Demonstrate a strong work ethic and dedication to successful results

Ensure business being booked follows established booking guidelines including group room allocations, preferred patterns, appropriate allocation of function space, and meeting Hotel expectations

Lead by example and take on projects from the Director of Group Sales

Support all Corporate and hotel initiatives as needed

Ability to build strong relationships with both the Operations team and the Sales team

Excellent verbal and written English communication skills

Ability to travel on sales trips out of town for multiple nights as event schedule and business opportunities dictate

Computer literate in MS Word and Excel

High School Diploma

3+ years of sales experience in the hospitality industry

Proven track record of a consistent ability to meet/exceed sales goals