SITEMETRIC · 20 hours ago
Data Support Specialist II
Manassas, VA, US
Full-time
Onsite
Entry, Mid Level
$21/hr - $25/hr
2+ years expSitemetric is a company that transforms how the world is built through technology services. They are seeking a detail-oriented Data Support Specialist II to maintain, troubleshoot, and improve internal systems while providing customer support and data analysis.
Cloud ManagementConstructionInformation TechnologyInternet of ThingsSaaSSoftware
Responsibilities
Maintain, troubleshoot, and improve internal systems (Slack, Zoho Desk, Sitemetric app) to support smooth operations. Perform entry-level system admin tasks related to user permissions and access
Act as a liaison between end users (employees, clients, departments) and technical teams; resolve issues with client profiles and reporting discrepancies; provide training and support for system navigation
Investigate and resolve discrepancies in client and site/area reports; build and deliver reports that provide actionable insights to stakeholders
Identify and address system-related incidents efficiently, escalating as needed to developers or engineers
Identify bugs, recommend enhancements, and contribute to product development feedback to improve user experience
Work closely with internal teams (Operations, Customer Success, Product, Engineering) to ensure data accuracy, streamlined workflows, and consistent customer value delivery
Cross-trained on Workforce Management and Data Support Specialist roles
Qualification
Required
2–4 years of experience in data analytics, data support, or system administration roles
Proficiency in Excel and reporting/visualization tools (e.g., Power BI, Tableau)
Strong troubleshooting and problem-solving skills with attention to detail
Familiarity with workforce management, construction tech, or SaaS applications a plus
Experience supporting business applications (e.g., Slack, Zoho Desk, CRM or workforce platforms)
Excellent communication skills, with the ability to explain technical or data issues clearly to non-technical users
Highly adaptable, collaborative, and comfortable working in fast-paced, dynamic environments
Preferred
Associate's Degree in Data Analytics, Information Systems, Business, or related field preferred
Experience supporting B2B SaaS products or enterprise customers
Knowledge of construction or field-service environments
Benefits
Health, dental and vision insurance for full time employees
401(k) eligibility
Accrued paid sick leave for all employees
Paid vacation, accruing at 80 hours per year
Employee referral bonus plan includes $100 for each referred candidate that completes a minimum of three (3) consecutive calendar months of service with Sitemetric. Referring Employee must be active at the time of payment. Note that bonus payments will be subject to applicable taxes.
Opportunities for career growth and professional development
Supportive team culture that values clarity, reliability, and high performance
Access to the right tools, technology, and support to do your best work
Company
SITEMETRIC
Industry-leading connected jobsite and workforce platform
1001-5000 employees
H1B Sponsorship
SITEMETRIC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Gemspring Capital
2025-02-12Private Equity
Leadership Team
Patrick Thomas
Founder
Recent News
vcnewsdaily.com
2025-02-13
PR Newswire
2025-02-12
Company data provided by crunchbase