Mindlance · 2 months ago
Engineering Technical - Desktop Support Technician
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$24.82/hr - $24.82/hrMindlance is a company seeking a Desktop Support Technician to assist in daily tasks of the IT Department, mainly focusing on store’s handheld devices. The role involves providing technical support, managing assets, and ensuring the efficient operation of IT services.
Human Resources
Responsibilities
Configuration of store’s handheld devices: PDAs, iPods, iPads, etc
Reception and evaluation of inbound packages
Maintain inventory status updated (CMDB)
Maintain a healthy stock of repaired devices by processing RMAs in a timely manner
Provide technical support to our stores (this may be in person, over the phone or MS Teams)
Walk store staff through steps to help them resolve technical problems
Responding in a timely manner to incidents and requests. Mainly for handheld devices
Prioritize and manage many open cases at one time
Qualification
Required
Must be located in the greater NY/NJ area
Must be able to support Pacific/West Coast hours virtually on some days
Must be able to come into the office M-Th 9AM to 6PM and Fridays work 11AM to 8PM
Ability to read, write and speak in Spanish
Proficiency in hardware, software, and networking
Experience with device types: Bluebird, Zebra, iOS, Client, Toshiba
Experience with operating systems: Remedy, Zabbix, Maquetador - DAM, Device Lifecycle: CMDB and Remedy Asset Manager, Power BI
Knowledge of common software applications (MS Office, Google Workspace)
Strong analytical and troubleshooting abilities
Ability to diagnose and resolve technical issues efficiently
Experience in providing technical support and customer service
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical users
Strong listening skills to understand and address user concerns
Ability to prioritize tasks and manage time effectively
Experience in handling multiple support requests simultaneously
Ability to work independently and as part of a team
Experience in collaborating with other IT professionals and departments
Proficiency in maintaining detailed records of support activities and solutions
Ability to create user guides and documentation such as a FAQ
Filter and assign new tickets daily from dashboard
Update each ticket, new and aged, with notes of daily progress until closure or ticket transfer
Decrease number of aged tickets while simultaneously working new tickets
Proactive collaboration using Teams channels among colleagues to advance ticket closure
Consistent daily follow up with stores to drive ticket closure
Must have their own laptop/desktop
Preferred
Previous experience in IT Support Helpdesk
Experience with Microsoft OS W10 and MS Office 365 Suite
Experience with iOS and Android OS
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
Kelly Services, Inc.
2025-05-17
2025-04-14
Company data provided by crunchbase