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Heard & Smith, LLP · 1 day ago

BILINGUAL Client Service Specialist

United States

Full-time

Remote

New Grad, Entry Level

$14.50/hr - $16.50/hr

Heard and Smith, LLP is a law firm dedicated to helping the disabled for over 30 years. They are seeking a Bilingual Client Service Specialist to provide support for clients throughout the claims process, focusing on building relationships and delivering excellent customer service.

LegalProfessional ServicesService Industry

Diversity & Inclusion

Responsibilities

Take approximately 50-75 calls per day in a professional call center environment

Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained

Focus on retention of every client while providing excellent customer service

Maintain a 90% or above quality score on calls

Retain and recall SSA (Social Security Administration) and company policies and processes

Solve problems and maintain confidentiality

Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system

Confidently address client’s concerns and complaints including those of upset clients

Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Qualification

Customer service experienceCall center experienceFluent SpanishEnglishMinimum 40 WPM typing speedKnowledge in computer technologyMulti-tasking skillsPeople skillsLegal experienceAttention to detailCommunication skillsProblem-solvingOrganizational skillsSelf-motivatedTeamwork

Required

Fluent Spanish and English (verbal and written)

High School Diploma; Degree preferred; or equivalent combination

Customer service experience

Call center experience

Minimum 40 WPM typing speed

Ability to meet performance standards whether in office or working remotely from home

Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily

Multi-tasking skills and the ability to work well under pressure

Self-disciplined

Strong people skills

Attention to detail and accuracy

Excellent telephone, communication, and active listening skills

Excellent spelling and grammar

Reliability and dependability

Ability to work in fast paced environment

Ability to work in a confidential environment always maintaining client confidentiality

Problem analysis and problem-solving

Has professional manner and high energy level, exhibits a positive attitude

Good time management skills

Strong organizational skills

Self-motivated, able to work with little supervision

Accepts new ideas and challenges and is highly motivated

Ability to work well with others as a team

Preferred

Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees

Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred

Benefits

Paid Holidays

Accrued Paid Time Off

Great Medical Benefits Package

Wellness Program

401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)

Company

Heard & Smith, LLP

Heard & Smith's social security disability attorneys have been helping clients obtain social security disability (SSDI and or SSI) benefits for more than 30 years.

Founded in 1976