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Sunbelt Rentals, Inc. · 1 day ago

Inside Sales Manager-General Tool-Relocation Assistance Eligible

Granite City, IL

Full-time

Onsite

Mid, Senior Level

$56K/yr - $67K/yr

5+ years exp

Sunbelt Rentals is a leading company in the equipment rental industry, dedicated to providing exceptional service and support to its customers. The Inside Sales Manager will focus on driving company growth through strategic decisions and leading a team of Equipment Rental Specialists to ensure top-level customer service and satisfaction.

ConstructionIndustrialResidential

Responsibilities

Responsible for the overall performance and efficiency of the Equipment Rental Specialists

Provide team motivation and development to maximize performance and productivity

Participate in the planning of and development of sales goals and metrics

Consistently meet or exceed daily objectives as it relates to sales and customer service

Participate in weekly Profit Center meetings

Steadily improve Profit Center service quality results

Accurately coordinate deliveries with PC dispatcher

Coordinate with Service Manager to resolve customer problems as they relate to equipment inefficiencies, breakdowns, etc

Daily coordination with Sales Manager and OSR’s within the PC and other PC’s in the district to facilitate rentals

Train and develop new Equipment Rental Specialists

Handle any customer service issues and complaints directly

Assist AR with collections efforts (i.e. Issue credits, obtain Job info etc.)

Other duties as assigned

Qualification

Customer service experienceEquipment rental knowledgeConstruction market understandingBusiness management principlesProject management skillsAnalytical skillsComputer literacyInterpersonal skillsWritten communicationVerbal communicationNegotiation skills

Required

5-8 years of customer service, equipment rental or related experience

Good working understanding of construction market, job phases, needs and product line

Continuously updates knowledge of the industry

Has good basic understanding of general business management principles and practices

Commits to business goals for the site, and generates commitment to goals

Works to build professional image and credibility with employees and other internal contacts

Monitors costs associated with running the business

Basic understanding of company's systems, processes and controls (including asset control systems), and the interrelationship of various internal systems

Keeps/prepares clear and accurate records

Works effectively under short deadlines

Good basic skills in negotiating schedules, deliverables and charges with customers

Strong interpersonal skills with demonstrated success developing relationships

Excellent written and verbal communicator with strong presentation skills

Strong business and technical acumen, good analytical skills

Good project management skills with proven ability to manage multiple tasks and priorities

Computer literate with working knowledge of MS Office, spreadsheets and database applications

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job