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Jacuzzi Group · 1 day ago

Customer Care Representative- 1st Shift

United States

Full-time

Remote

New Grad, Entry Level

$19/hr - $19/hr

Jacuzzi Group is a premier manufacturer of functional products for the home and outdoor space. They are seeking a Customer Care Representative to provide outstanding customer service, assist with sales contracts, and ensure customer satisfaction throughout the installation process.

Consumer Goods

Responsibilities

Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering

Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts

Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date

Assist in scheduling service/ repair work for customers & providing updates

Must be comfortable operating in ERP systems to make change orders for customers

Review quality standards and customer satisfaction/reviews in a timely fashion

Provide excellent customer service to our current & past clients

Provide assistance to customers throughout the period of sales and installation

Other duties as assigned

Qualification

Customer service experienceData entry experienceAnalytical skillsAttention to detailBasic computer knowledgeConstruction contract reviewingTime managementProblem-solving skills