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City of Hope · 5 days ago

Account Manager - Healthcare - Employer Services

Duarte, CA

Full-time

Onsite

Entry, Mid Level

$43/hr - $66/hr

2+ years exp

City of Hope is a transformative organization dedicated to changing lives in the fight against cancer and other life-threatening illnesses. The Account Manager will support multiple employer client accounts, ensuring effective onboarding, program implementation, and service delivery while serving as a liaison between clients and internal teams.

AssociationEducationHealth Care

Comp. & Benefits

Responsibilities

Supports multiple employer client accounts by coordinating onboarding, program implementation, and service delivery

Serves as a primary point of contact for day-to-day client communications, escalating issues to senior team members when needed

Attend business development activities, including maintaining a pipeline of prospective clients, tracking outreach efforts, and assisting with proposal development

Facilitates and reviews clients’ demands, develops project plans, and ensures the implementations are completed on time, within budget, and meets clients’ expectations

Coordinates and attends in-person and virtual events to deepen engagement with existing clients and promote program awareness

Partners with internal City of Hope stakeholders (e.g., patient services, operations, data, marketing) to align and execute program deliverables

Tracks progress, maintain dashboards, reports, and program updates for both internal leadership and clients

Has a continuing role in customer support to track progress, address clients' issues in the usage of services, escalates key feedback, risks or delays to program leadership

Work cross-functionally to coordinate resources and logistics for client meetings, events, and implementation activities

Performs other related duties as assigned or requested

Qualification

Client Relationship ManagementProject ManagementHealthcare OperationsBusiness DevelopmentCommunication Skills

Required

Bachelor's Degree; 3 additional years of experience plus the minimum experience requirement may substitute for minimum education

2+ years of recent related industry experience

Preferred

Two years of experience working in project management, healthcare or hospital operations OR Two years of experience in client-facing roles in a non-profit environment