US Tech Solutions · 5 months ago
Sprinklr Configuration/System Administrator Consultant
New York, NY
Full-time
Hybrid
Mid, Senior Level
4+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Sprinklr Configuration/System Administrator Consultant to support and optimize the use of the Sprinklr platform across social media, customer experience, and digital engagement initiatives.
Information Technology
Responsibilities
This role will focus on Sprinklr configuration for both reactive issues troubleshooting as well as continuous improvement of business programs
You will design, launch, and maintain Sprinklr workflows and operational improvements spanning system governance, automated case workflows and ML models (collaborating with BizTech), vendor operations (collaborating with GVO), custom metrics and dashboards (collaborating with Performance Lead & ADS), and FTE enablement (knowledge, training, DiRT)
You partner closely with Social Media Comms Managers / Product Leads to enable their external communication work, internal reporting needs, and drive efficiencies in operations
You will also serve as the main POC for the Sprinklr relationship - delegating Sprinklr issues & configuration work to their Managed Services consultant
Qualification
Required
Proven experience with designing, testing and implementing complex Sprinklr configurations and tooling optimizations
Prior experience as a system admin in Sprinklr, specifically within Sprinklr's Care Product
4-5+ years of experience in Project Management, Sprinklr Configuration and Sprinklr System Admin
Ability to design, launch, standardize, and optimize operational processes, with a focus on efficiency and scalability (e.g. tool development, automation, major changes to vendor operational)
Strong analytical skills to track operational trends, identify improvement opportunities, and implement changes that have a major operational impact
Excellent communication and collaboration skills to effectively interact with stakeholders at all levels, including internal, cross functional teams (e.g. BizTech, GVO, CXO, CSO), vendor teams, and leadership
Proactive Problem-solving abilities to identify and resolve issues, escalating when necessary, and streamlining processes to eliminate recurring problems, misalignments and inefficiencies
Ability to work independently and with minimal guidance to achieve program goals and contribute to team success
Deep understanding of Social & Community Operations and its workstreams, including related areas within the organization and in the larger business environment
Bachelor's degree relevant to the role or equivalent practical experience
Preferred
Program Management
Sprinklr configurations
Analytical skills
Social media
Operations
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
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