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Amazon · 1 day ago

Data Center Technician , DCC Communities

Fairless Hills, Pennsylvania, USA

Full-time

Onsite

Entry Level

$27/hr - $47/hr

1+ years exp

Amazon Data Services, Inc. is seeking a Data Center Technician to join their AWS team, playing a pivotal role in maintaining global cloud infrastructure. The technician will be responsible for server installations, hardware repairs, troubleshooting network issues, and collaborating with various stakeholders to ensure seamless data center operations.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Qualification

Computer hardware troubleshootingData Center experienceNetwork design understandingTechnical certificationTicketing system managementEffective communicationOrganizational skillsProblem-solving

Required

High school or equivalent diploma

1+ years of computer/server hardware troubleshooting or related IT experience

Ability to work on a flexible schedule including days, nights, and/or weekends

Preferred

Experience managing work and priorities through a ticketing system

Experience working in a Data Center environment

An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)

Understanding of network design, protocols and layer 1/2 troubleshooting

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave