Fiserv · 1 day ago
Client Tech Support Engineering - Professional II
Berkeley Heights, NJ
Full-time
Onsite
Mid Level
$66K/yr - $106K/yr
3+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The role involves providing technical support and incident resolution for financial institution clients, focusing on diagnosing issues and improving client experience and operational efficiency.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
Responsibilities
Serve as the primary technical support contact for assigned credit union clients, responding to incoming inquiries via phone, email, and case tools (approximately 70% of time)
Troubleshoot, diagnose, and resolve basic to moderately complex functional, technical, and operational problems across application, platform, and infrastructure layers
Use diagnostic tools, logs, monitoring systems, and runbooks to identify root cause and implement workarounds or permanent fixes
Collaborate with Subject Matter Experts, engineering, product, and operations teams to escalate and resolve incidents; organize and present case details clearly to SMEs
Document case actions, resolutions, and knowledge-base articles to improve team efficiency and client self-service
Identify opportunities to improve the client experience and operational processes; recommend changes that drive business results
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Qualification
Required
A 4-year college degree in a relevant discipline OR
A 2-year degree plus 3 years of related experience in the applicable field OR
3-5 years of relevant educational background, professional experience, and/or military experience combined
Preferred
Prior support experience with credit union core platforms or banking systems (e.g., Symitar, Jack Henry)
Hands-on familiarity with ACH, wire, and check processing workflows and troubleshooting NACHA file issues
Experience owning ITSM processes, incident management, and client escalation coordination for enterprise accounts
Experience creating observability dashboards and alerts in Splunk, Datadog, or New Relic to monitor client health
Stakeholder management and executive communication experience when coordinating client escalations
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-11
BiometricUpdate.com
2026-01-11
Company data provided by crunchbase