MGM Resorts International · 1 day ago
CRM Manager
Office - US, Las Vegas, NV 975 Kelly Johnson Dr
Full-time
Onsite
Mid Level
3+ years expMGM Resorts International is a leading entertainment company that creates unique experiences for guests. The CRM Manager will ensure the CRM platform enhances customer engagement and supports operations, serving as a subject matter expert and leading user training across properties.
GamblingHospitalityResorts
Responsibilities
Oversee day-to-day CRM operations to ensure hosts and property teams can effectively engage customers
Manage user access, setup, and ongoing system support
Lead customer coding processes and serve as the expert for host-to-customer assignments
Develop and deliver onboarding and ongoing training for CRM users across properties
Partner with Casino Marketing and Luxury teams to support property-assisted outreach and customer touchpoints
Maintain workflows, templates, and tools used for marketing and customer engagement
Create and maintain documentation and self-service training materials to promote efficient platform usage
Champion CRM adoption and ensure teams are leveraging tools to enhance customer engagement and data integrity
Qualification
Required
3+ years of prior relevant experience in system administration or customer engagement tools
Proven ability to train and support a cross-functional user base
Ability to interpret data and system usage to drive adoption and process improvements
Strong attention to detail with a systems- and process-oriented mindset
Curious and comfortable working with technology and data
Able to collaborate effectively with Data Science and Technology teams
Strong communicator and storyteller who can bring data and insights to life
Thrives in ambiguity and can help shape new initiatives
Preferred
Experience with Microsoft Dynamics 365, Salesforce, or similar CRM platforms
Benefits
Prioritize your wellness, access programs crafted to nurture your mental and physical health.
Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
Savor delicious meals for free in our employee dining room.
Park with ease—whether you're on or off shift, it's free!
From healthcare to financial support and generous time-off options, we’ve got you covered.
Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.
Company
MGM Resorts International
MGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational resorts.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.6BKey Investors
IAC
2024-09-03Post Ipo Debt· $850M
2024-03-25Post Ipo Debt· $750M
2020-08-10Post Ipo Equity· $1B
Leadership Team
William Hornbuckle
Chief Executive Officer and President
Mark Strawn
Chief Financial Officer - Midwest Group
Recent News
2026-01-11
2025-12-24
Company data provided by crunchbase