Talkdesk · 20 hours ago
Solutions Engineer, AI Pilots
Palo Alto
Full-time
Onsite
Mid Level
$207K/yr - $248K/yr
3+ years expTalkdesk is a cloud contact center leader focused on redefining customer experience through innovative solutions. The Solutions Engineer, AI Pilots will drive the adoption of AI products, guiding enterprise customers through trials and ensuring successful integration to enhance business value and customer experience.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Trial Consultant: Guide customers through AI product trials and proofs of value (POVs), helping them define clear success metrics, troubleshoot technical hurdles, and achieve tangible business outcomes that lead to production deployment
Drive Value Realization: Work directly with customers to understand their specific business challenges and help them identify, define, and quantify opportunities where our agentic AI products can deliver significant, measurable business value
AI Content Management: Spearhead the creation and maintenance of our internal AI library and content repository. This includes ensuring all content, from technical specs to business value slides, is accurate, current with the latest platform capabilities, and strategically highlights our unique market differentiators
Thought Leadership: Represent Talkdesk at events, conferences, and technical workshops, showcasing the power of our agentic AI solutions, building technical credibility, and fostering strong relationships within the developer and enterprise communities
Technical Discussions: Lead in-depth technical discussions, serving as the primary technical point of contact for existing customers exploring and adopting our agentic AI solutions
Cross-Functional Collaboration: Work hand-in-hand with our pre-sales, product management, and engineering teams to gather and provide crucial feedback on customer trends, CX automation (CXA) pain points, and emerging market opportunities
AI Security and Compliance: Lead key discussions with customers on the security, ethical AI, compliance, and governance aspects of our AI solutions, ensuring they meet the highest enterprise standards
Technical Authority: Maintain deep technical knowledge of our agentic AI products, including their architecture, core capabilities, limitations, and future roadmap
In-depth knowledge: Ability to demonstrate Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software
Qualification
Required
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
3-5 years as an AI Solutions Consultant in Software selling to Enterprise customers
Knowledge of foundational programming literacy and can interpret code snippets
Demonstrate a strong understanding of Generative and Agentic AI concepts
Ability to command the attention in a room by delivering compelling presentations and demonstrations
Good problem solving skills, including the ability to meet a business requirement with a technical solution
Ability to communicate complex technical concepts to both technical and non-technical audiences
Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers
Technical Authority: Maintain deep technical knowledge of our agentic AI products, including their architecture, core capabilities, limitations, and future roadmap
In-depth knowledge: Ability to demonstrate Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software
Preferred
Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus
Knowledge in web / scripting technologies is a plus
Benefits
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
Company data provided by crunchbase