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MHA (Mental Health Association) · 1 day ago

Program Coordinator

Chicopee, Massachusetts, United States

Full-time

Onsite

Mid, Senior Level

$56K/yr - $56K/yr

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. The Program Coordinator oversees two residential homes serving survivors of acquired brain injury, ensuring high-quality care and compliance with policies while supervising staff and promoting a positive program culture.

Health CareNon ProfitWellness

Responsibilities

Oversee Site Managers and staff to ensure exceptional care delivery, adequate staffing ratios, program schedules, and timely completion of program deadlines through supervision and training

Support hiring, onboarding, training, performance management, and disciplinary actions in coordination with the Senior Director and Vice President

Remove barriers and problem-solve operational issues that delay or disrupt services to ensure continuity of care

Collaborate on Individual Service Plan (ISP) development, monitor implementation, and manage transitions from skilled nursing facilities, including Transitional Assistance Plans

Maintain licensing and regulatory compliance through audits, systems management, staff education, and adherence to MHA policies and procedures

Serve as a liaison between departments, DDS Service Coordinators, external vendors, state agencies, and families/guardians, ensuring clear communication, reporting, and referrals

Participate in the divisional on-call system by maintaining 100% communication coverage for assigned clusters and submitting weekly on-call reports to ensure program safety

Foster a collaborative, respectful, and safe team environment focused on participant needs, workplace safety, and reporting hazards or incidents as required

Qualification

Program managementStaff supervisionRegulatory complianceTrainingDevelopmentCommunication skills

Required