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Cox Enterprises · 1 day ago

Sr Logistics Concierge

Phoenix AZ

Full-time

Hybrid

Senior Level

$22.02/hr - $33.08/hr

5+ years exp

Cox Automotive is a company committed to transforming the automotive experience through technology and customer service. The Senior Logistics Concierge will act as a client advocate, ensuring client satisfaction through effective task management and resolution in a hybrid call center environment.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible

Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data

Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy

Manage high volume of tasks in a timely and efficient manner

Identify client needs, research issue and provide solutions and/or alternatives

Build sustainable relationships and engage clients by providing best-in-class service

Meet and/or exceed established inbound call quality guidelines and key performance criteria

Provide excellent client service and advocacy

Work across the organization as needed to resolve client requests

Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions

Work orders escalated to the dealer team in the order management

Effectively communicate to the client how to use any of our client facing tools

Perform other duties as deemed necessary by management

Qualification

Customer Service ExperienceEscalation CallsMicrosoft OfficeSales ForceMulti-Channel CommunicationBilingualLogistics Experience

Required

High School Diploma/GED and 5 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field

Experience with Escalation Calls in a Customer Service Environment

Working knowledge and proficiency with Microsoft Office applications and Sales Force

Preferred

Experience in logistics in the automotive industry

Trained in Multi- Channel Communication

Bilingual

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).