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Amazon · 1 day ago

Data Center Technician , DCC Communities

Fairless Hills, Pennsylvania, USA

Full-time

Onsite

Entry Level

$27/hr - $47/hr

1+ years exp

Amazon is a leading cloud services provider, and they are seeking a Data Center Technician to maintain their global cloud infrastructure. The role involves performing hardware repairs, troubleshooting network issues, and supporting data center operations, ensuring service availability and operational efficiency.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Qualification

Hardware troubleshootingData Center experienceNetwork design understandingTicketing system managementTechnical certificationWork prioritizationEffective communicationOrganizational skills

Required

High school or equivalent diploma

1+ years of computer/server hardware troubleshooting or related IT experience

Ability to work on a flexible schedule including days, nights, and/or weekends

Preferred

Experience managing work and priorities through a ticketing system

Experience working in a Data Center environment

An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)

Understanding of network design, protocols and layer 1/2 troubleshooting

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave