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Accenture · 4 weeks ago

Health Engagement and Experience - Revenue Cycle Senior Manager

Albany, New York Metropolitan Area

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$94K/yr - $294K/yr

8+ years exp

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. The Health Engagement and Experience - Revenue Cycle Senior Manager will lead enterprise-scale revenue cycle transformations for complex organizations, acting as a trusted advisor to senior executives and overseeing business transformation projects.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Lead Revenue Cycle solutions across complex, large-scale health care providers; this includes understanding of the Revenue Cycle process across Patient Access, Midcycle/Revenue Integrity (CDM/Charge Capture, CDI) and Back-end (billing, collections, denials) to improve net revenue and accelerate cash

Identify and prioritize client value creation opportunities based on research and analysis activities and an understanding of client visions, performance gaps, and needs

Shape and lead the business solution implementation: define and supervise business architecture, process design and development activities, developing capabilities and performance measurements/KPIs

Lead process and operational improvement transformation including workflows, policies and procedures, and key performance metrics

Develop implementation plans and leading teams to execute project deliverables to schedule, budget and performance goals. Manage project financials. Assess and manage risk throughout the project lifecycle and make adjustments as needed. Ensure planned business outcomes are achieved

Embed automation and advanced analytics such as intelligent work queues, denials prediction, coding assistance, and have understanding of Tableau/PowerBI/Python, in order to deliver measurable, sustainable improvement

Help clients start the process of modernizing their revenue cycle and finance functions

Stand up or transition to managed services/EBOS (SLA/OLA design, playbooks, staffing and performance governance) when aligned with client strategy

Support technology enablement with provider IT and vendors, such as Epic, Cerner and clearinghouses

Direct business pilots and client deployment activities

Design the project’s overall communication strategy and approach to the desired change journey

Manage engagement risk, project economics, deliverable content, and ensure client buy-in

Manage key client stakeholder relationships and communications at all stages of the project. Facilitate complex meetings, presentations and workshops to build client commitment for the change

Shape pursuits, craft Statements of Work and proposals, cultivate follow-on opportunities at clients and develop compelling business case/proposals for new business opportunities

Own engagement economics (forecast, margin, change orders, billing cadence) and proactively manage delivery risk and quality

Be a trusted advisor to senior leadership

Participate in practice-building activities (e.g., conference participation, thought leadership development, market offering development, recruiting)

Share your experiences in specific practice specialty areas to drive firm-recognized expertise development

Provide coaching and mentoring to managers, consultants, and analyst team and practice members

Encourage innovation from team members; support their ideas and career goals; provide coaching and mentoring to practitioners

Stay on top of current regulations, trends, and technologies influencing revenue cycle across broad client types (e.g., hospitals, health systems, medical groups, pharmacies, durable medical equipment suppliers)

Travel as needed, up to 80%

Qualification

Revenue Cycle ManagementHealthcare Provider ExperienceFinancial AcumenProcess TransformationData VisualizationArtificial IntelligenceRobotics Process AutomationAnalytical SkillsClient Relationship ManagementCoachingTeam MobilizationLeadership SkillsCommunication SkillsMentoringProject Management

Required

Minimum of 8 years of finance and management consulting experience

Minimum of 8 years of healthcare provider Revenue Cycle environment experience

Minimum of 4 years of experience transforming revenue cycle processes to maximize realizable revenue, minimize denials and accelerate cash flow

Bachelor's Degree

Preferred

You're a pro when it comes to engagement – plus business, practice, and people development

Strong financial acumen, ability to develop budgets, forecast revenue, develop early warning signs and adapt the organization to achieve financial targets

Experience with Artificial Intelligence, Robotics Process Automation, Data Visualization and Analytics in Revenue Cycle

Solid financial analysis and diagnosis skills

Very strong analytical and problem-solving skills

Experience standing up or governing managed services/EBOS

Adept at using experience and knowledge of industry, geographic and technology trends to assess and shape business solutions

Effective leadership and management skills with a proven ability to mobilize and energize project teams to deliver results

Strong executive level relationship building skills

Ability to create and deliver high-impact communications to senior audiences (written and oral) and facilitate complex discussions

MBA/MHA or similar advanced degree