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Ridgeline International, LLC · 22 hours ago

NOC Systems Administrator

Tysons, VA, USA

Full-time

Onsite

New Grad, Entry Level

Ridgeline International, LLC is a tech company focused on combating Ubiquitous Technical Surveillance. They are seeking a NOC Systems Administrator to support their 24/7 Network Operations Center, ensuring infrastructure monitoring and addressing system issues effectively.

Cloud ManagementCyber SecurityInformation ServicesInformation TechnologyIT InfrastructureMessagingSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Take ownership of the infrastructure monitoring systems; ensure 100% visibility on system health and accurately categorize alerts to reduce noise and focus on critical events

Demonstrate the ability to independently triage and mitigate system issues, escalating only the most complex events according to operational policies

Execute routine patching cycles for servers and infrastructure, ensuring compliance with organizational security standards and minimizing downtime

Diagnose and repair faulty hardware within defined SLAs and maintain strict configuration management standards across Linux and Microsoft environments

Provide high-touch support ensuring customer needs are met with professionalism and technical accuracy

Design, document, and continuously improve Standard Operating Procedures (SOPs) to support operational excellence

Complete NOC Watch Stander training: Finish the roughly 2-month training program, including the comprehensive checklist of daily operational activities

Master the toolkit: Become fully proficient in NOC tools, monitoring systems, and escalation policies (Zabbix, Splunk, Element Messenger, etc.)

Build the knowledge base: Create, update, or improve SOPs, runbooks, or knowledge base articles within Confluence

Qualification

Active Secret Security ClearanceLinux operating systemsNOC operations experienceMicrosoft Server managementVMware familiarityRoutingSwitching knowledgeSOP documentationCritical thinkingTechnical communication

Required

Must possess an Active Secret Security Clearance

Proven experience in a 'help desk,' NOC, or IT operations environment

Strong critical thinking skills with the ability to communicate technical issues clearly to non-technical stakeholders

Fundamental exposure to Linux operating systems, specifically Ubuntu or CentOS

Availability: Ability to work On-Site with a varied shift schedule (days/evenings) and travel up to 25% of the time. Your schedule will be 4/10-hour days per week