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Linnaeus · 22 hours ago

Client Financial Services Coordinator

Support Office - Vancouver

Full-time

Onsite

Entry Level

$18.50/hr - $20.38/hr

1+ years exp

Linnaeus is a company that operates under Medical Management International, and they are seeking a Client Financial Services Coordinator. This role involves communicating with clients regarding past due payments and providing exceptional client service while handling various financial inquiries.

Health CareVeterinary

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team

Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices

Use various collections techniques to negotiate and secure payment on accounts

Process and document future, current and past due transactions

Troubleshoot and resolve payment and account discrepancies

Document calls and resolutions using all appropriate systems, ensuring consistency in service

Assist hospital teams with Wellness Plan and non-Wellness Plan financial information

Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction

Educate associates and clients on business standards for Wellness Plans

Maintain client privacy, security and company confidentiality

Other job duties as assigned

Qualification

Customer service experienceCommunication skillsMulti-taskingActive listening skillsProblem-solving

Required

One year of customer service (call center, retail, hospitality, etc.) experience is required

Excellent communication skills are required

The ability to multi-task, prioritize and manage time effectively is required

Strong client contact handling skills and active listening skills are required

Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently

Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment

Preferred

Associate's degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities