Apply on Employer Site

Denver Health · 20 hours ago

Analyst II, EPIC Applications OpTime

Denver, CO

Full-time

Onsite

Entry, Mid Level

$77K/yr - $120K/yr

1+ years exp

Denver Health is an integrated, high-quality academic health care system that is recruiting for a motivated Analyst II, EPIC Applications OpTime to join their team. The role involves supporting, analyzing, designing, and implementing Epic application software while collaborating with various stakeholders to enhance user experience and system capabilities.

Health CareHospitalMedical

Responsibilities

Plans and organizes time effectively

Partners with Epic end users to identify needs, opportunities, weaknesses, and issues to provide solutions and improvements. Which may include attending site visits, validation sessions, and other integrated sessions

Participates and guides the phases of system changes, including design, build, testing, documentation and education

Complies with department processes for change management and risk mitigation. Using tools such as Epic Content Management, Data Courier, and other department tools

Communicates with team, stakeholders and vendors to discuss the status of issues, trends, deliverables, end-user concerns, and anticipated milestones. Provides feedback to vendors on existing functionality and desired new / modified functionality to enhance overall system capabilities

Maintains and reviews the status of projects and escalates issues and risks on an ongoing basis with leadership

Follows standard work for documentation of all solutions ensuring consistent deliverable and reusable solutions

Actively reviews and responds to vendor, enterprise, and team correspondence

Makes use of IT and enterprise problem/request tracking tools. Keeps current documentation on all assigned tasks. Completes work status and time allocation documentation as required

Work with training staff to ensure documentation and training materials are in line with delivered solutions

Makes formal and informal presentations to leadership and end users both orally and in writing

Participates in Epic team integrated workgroup(s).(50%)

Provide primary support to Epic end-users

Break/fix support

Identify reoccurring issues or weaknesses, and proactively document solutions to expedite issue resolution

Standing maintenance tasks such as, managing and acting on error reports, work queues, and other notifications.(25%)

Service Requests/Projects

Follow established processes to complete service requests

Leads or participates in the evaluation, solution analysis, prioritization, and delivery of changes to existing system or workflows. Evaluates and presents feasibility, effort and timelines required to complete customer requests

Create and execute project plans - defining deliverables, developing and managing schedule, task identification and ownership, and overall status tracking

Maintains regular communication with project team members and leadership as role dictates.(25%)

Qualification

Epic certificationEpic application supportEpic build experienceAnalytical reasoningProject managementMicrosoft Office SuiteProblem-solvingCommunication skillsOrganizational skills

Required

Associate's Degree required

One-year of Epic application support experience required

In lieu of an Associate's degree, HS/GED and four (4) years Epic application support experience required

Ability to adapt and excel in an evolving technical environment; identifies and validates the appropriate solution to meet various needs

Understands the Epic system capabilities, and limitations in supporting various workflow and process requirements of the enterprise

Demonstrates strong ability to identify, analyze, and solve problems. Can use analytical reasoning to determine root causes, define the problem, generate solutions, and implement the best option

Communicates in a way that builds relationships and fosters collaborative work. Tailors the mode and content of communication to both technical and non-technical colleagues in and outside of the organization

Displays high level of initiative, including the ability and willingness to take ownership of work, recognize assignments or tasks that need to be completed, seek out additional assignments or tasks, and help others

Exceptional organizational skills with an ability to handle multiple efforts of varying priority, demonstrating flexibility with respect to changing organizational needs. Ability to work both independently and as part of a team to accomplish goals

Intermediate skills in Microsoft office suite