Freshworks · 1 day ago
Sr. Manager, Executive Communications
San Mateo, CA, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$177K/yr - $218K/yr
8+ years expFreshworks is a company focused on creating uncomplicated service software that enhances customer and employee experiences. They are seeking a Senior Manager of Executive Communications to partner with the Chief Integrated Customer Growth Officer, shaping executive messaging and driving narrative clarity across various channels.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Own and drive the CICGO’s thought leadership platform amid the ever-evolving tech industry, ensuring she is consistently positioned with a clear, differentiated, and authentic point of view
Continuously identify new opportunities to land those points of view externally and internally in a way that reinforces Freshworks’ leading position in modern customer and employee experience software
Actively monitor and identify industry conversations in the cultural tech zeitgeist where our CICGO has opinions and insights that will help IT, customer service, and other functional leaders
Identify proactive opportunities to elevate Mika’s profile among customers, partners, press, industry influencers, and employees around company milestones such as earnings, company-wide meetings, product launches, and customer events
Anticipate corporate communication needs and risks, and proactively recommend messaging strategies where the CICGO should be a voice internally and externally
Identify new opportunities for Mika to engage employees and lead the development of her internal presentation talk tracks, company-wide and org-wide announcements
Analytics and reporting are essential - you’ll track and report on reach, engagement, and follower growth to assess strategy effectiveness and make data-driven adjustments
Measure the effectiveness of executive communications using engagement data, feedback, and business outcomes
Develop high-quality written materials, including messaging, Q&As, keynotes, opinion articles and social media posts
Partner with Finance, Brand, Product Marketing, and Strategy teams to develop an ongoing storytelling calendar for paid/earned/owned and social content and programs
Partner closely with Marketing, Sales, Customer, Product, HR, Office of the CICGO, and Corporate Communications to ensure messaging alignment across internal and external presentations and assets
Qualification
Required
8–12+ years of experience in executive communications, corporate communications, or strategic content roles
Strong business acumen and knowledge of B2B SaaS business models, with experience in IT or CX industries a plus
Demonstrated experience working directly with C-suite executives in high-visibility, fast-moving organizations
The ability to quickly grasp complex strategies and translate them into clear narratives, with the proven ability to craft executive-ready content
Exceptional writing and editing skills, with the ability to adapt tone and voice while maintaining authenticity
High emotional intelligence, discretion, and sound judgment when handling sensitive information
Comfortable navigating ambiguity and fast-moving priorities
Ability to influence without formal authority and manage multiple stakeholders effectively
Calm, proactive, and solutions-oriented under pressure
Strong project management skills with the ability to juggle multiple priorities under tight timelines
High business acumen and comfort operating in ambiguity
Experience leveraging AI to improve workflows, decision-making, or insights within communications or related functions
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-08
2026-01-07
Hindu Business Line
2026-01-07
Company data provided by crunchbase