Cleveland Clinic · 19 hours ago
Appointment Center Patient Service Specialist III – Behavioral Health
Beachwood, OH
Full-time
Hybrid
Mid Level
$16.47/hr - $23.61/hr
3+ years expCleveland Clinic is a leading healthcare provider dedicated to delivering exceptional patient experiences. The Appointment Center Patient Service Specialist III plays a crucial role in managing patient scheduling and inquiries for Adult Behavioral Health outpatient services, ensuring efficient communication and a positive experience for patients.
Health CareHospitalMedicalNon Profit
Responsibilities
Provide customer service to patients, caregivers and other callers in a closely monitored call center environment
Coordinate services, direct callers to appropriate scheduling area and provide special instructions
Determine appointment type and urgency then schedule appointments
Communicate scheduling information, instructions and directions
Capture and verify referrals and cancellation reasons, insurance coverage and physician data
Process intranet appointment scheduling requests
Act as a liaison for outside referring physicians, resolve scheduling issues between patients and providers, and review and confirm appointments
Maintain acceptable performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork, and medical terminology
Monitor combined registration reports, AHIQA
Identify patients in need of financial counseling to facilitate payment, align correct insurance coverage with type of service provided and process insurance registration
Utilize customer service skills to resolve patient's concerns and issues
Answer physician hot-lines and contact appropriate caregivers for outside physicians and facilities
Access multiple department/physician schedules to provide after-hours assistance with physician schedule cancellations and patient surgical cancellations
Schedule sign language interpreters for Main Campus and FHC sites to ensure compliance with Title III of Americans with Disabilities Act, then record interpreter data on department log
Qualification
Required
High school diploma or GED
Three years of experience working with Cleveland Clinic EPIC OR completion of the Cleveland Clinic Epic Scheduling and Registration and Appointment Center Scheduling trainings OR three years of relevant technical call center experience OR a bachelor's degree
Ability to type 25 words per minute
Preferred
Knowledge of mental health services
Understands the challenges of helping patients with mental health issues
Strong empathy skills
Benefits
Healthcare
Dental and vision benefits
Retirement savings account contributions
Company
Cleveland Clinic
Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.
10001+ employees
H1B Sponsorship
Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (78)
2023 (100)
2022 (60)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$362.54MKey Investors
National Institutes of HealthNational Cancer InstituteAgency for Healthcare Research and Quality
2023-02-21Grant· $3.14M
2022-09-22Grant· $7.9M
2022-06-30Grant· $14.2M
Leadership Team
Delos Cosgrove
CEO & President
Tomislav Mihaljevic
President & Chief Executive Officer, Cleveland Clinic
Recent News
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