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RIVIERA DINING GROUP · 1 day ago

Director, Sales - RIVERA DINING GROUP

Miami, FL

Full-time

Onsite

Director/Executive

10+ years exp

RIVIERA DINING GROUP introduces its first restaurant-concept brand, MILA, which has quickly become a premier destination in Miami Beach. The Director, Sales will lead the sales strategy across luxury restaurants and hospitality venues, focusing on revenue optimization and service excellence.

Food and BeverageHospitalityRestaurants

Responsibilities

Develop and execute a comprehensive sales plan aligned with business goals, revenue targets, and brand standards

Lead oversight of reservations strategy, ensuring optimal booking flow, table mix strategy, and yield management

Set and monitor KPIs for all sales channels: reservations, VIP sales, memberships, private events, and corporate business

Partner with Marketing, Operations, Culinary, and Finance to support growth initiatives, openings, and brand expansion

Manage and forecast sales pipelines across venues, identifying risks and opportunities

Oversee end-to-end membership lifecycle including recruitment, onboarding, engagement, renewal, and retention

Lead VIP guest strategy ensuring white-glove service standards and experience personalization across venues

Maintain top-tier industry relationships and develop proactive outreach programs to attract and retain high-value clientele

Ensure reservations teams execute service, tone, and brand protocols with accuracy and hospitality

Oversee Guest Relations teams handling escalations, high-touch experiences, service recovery, and VIP routing

Implement operational efficiencies, predictive forecasting, and guest segmentation tools

Lead, mentor, and develop a high-performing team inclusive of Reservations Managers, Membership Director, VIP, Guest Relations teams, and Sales Managers

Foster a high-accountability, service-driven culture rooted in teamwork, discipline, and excellence

Conduct ongoing training, succession planning, and performance evaluation

Oversee revenue management systems, CRM functionality, reservations software, and reporting dashboards

Ensure all compliance and brand protocols are followed including data privacy and communication standards

Deliver high-level reporting to executive leadership with insights and action-based recommendations

Qualification

Luxury hospitality experienceSales leadershipCRM systemsReservations platformsRevenue managementRelationship buildingStrategic planningOperational executionTeam leadershipCommunication skills

Required

10+ years of luxury hospitality, nightlife, or high-volume restaurant sales leadership experience required as a VP or Senior Director

Proven leadership experience managing large, diverse teams across multiple locations

Strong understanding of CRM systems, reservations platforms, yield strategy, and membership-based sales models

Exceptional communication, negotiation, and relationship-building skills

Demonstrated ability to thrive in dynamic, fast-paced environments with high expectations and accountability

Must have existing industry networks in and ensure confidentiality of clientele and brand

Ability to adapt to an existing operational flow and identify opportunities for improvement after gaining a full understanding of all sub-departments within the Sales division—including Events, Membership, VIP, Reservations, Guest Relations, and Concierge programs—and develop robust KPI monitoring frameworks for each