Apply on Employer Site

AccordCare · 21 hours ago

Information Technology Operations and Support Coordinator

Ormond Beach, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

AccordCare is a premier Medicare Home Health Agency and in-home personal care company providing services to people of all ages and levels of need. The Information Technology Operations and Support Coordinator supports day-to-day IT operations and end-user support across the organization, focusing on helpdesk coordination and user support.

Elder CareHealth CareNursing and Residential CarePersonal Health

Responsibilities

Coordinate IT helpdesk operations including ticket intake, triage, prioritization, documentation, and resolution

Provide Tier 1 and Tier 2 end-user support for hardware, software, accounts, and access issues, with a focus on calm, respectful, and patient user interaction

Support employee onboarding and offboarding including account setup, device provisioning, and access removal

Coordinate device lifecycle activities such as setup, deployment, shipping, returns, and inventory tracking

Maintain accurate asset and ticket records

Assist with IT documentation, standard operating procedures, and internal knowledge base content

Perform basic cleanup and maintenance activities such as stale accounts, devices, and access reviews

Assist with endpoint hygiene and awareness, including familiarity with Microsoft Defender status and alerts

Qualification

IT support experienceWindows endpoints supportMicrosoft 365 proficiencyTicketing systems familiarityEndpoint management toolsCustomer service skillsOrganizational skillsClear communication