Cotality · 1 day ago
Associate, Customer Care
Oxford - 1214 Office Park Drive
Full-time
Onsite
Entry Level
$30K/yr - $41K/yr
1+ years expCotality is a company focused on making the property industry more efficient and people-centric. They are seeking an Associate in Customer Care to manage inbound inquiries, assist customers with resolutions, and build trust through effective communication and problem-solving.
Property InsuranceReal EstateSoftware
Responsibilities
Manages inbound inquiries on behalf of client, acting as an extension of our client
Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
Builds product and process knowledge to effectively interact with customers, within business guidelines
Identifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes data
Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs
Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
Escalates issues according to business processes and timelines
Meets personal/team production metrics and quality targets
Must adhere to strict schedule and meet attendance guidelines
Qualification
Required
High school diploma, GED or equivalent required; college degree preferred
1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience
Has a passion for service excellence
Strong written and verbal communication skills along with excellent customer service and active listening skills
Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
Organization and time management skills to operate effectively in a fast paced, high volume environment
Typing ability of 35wpm+
Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
Ability to identify customer issue and identify appropriate task
Must successfully adhere to schedule, attendance and required deliverables/deadlines
Demonstrates patience and empathy and have the ability to work collaboratively with others
Preferred
Tax/banking/mortgage/real estate Industry experience preferred
Contact Center experience is a plus
Demonstrated knowledge of and experience with Microsoft suite/products preferred
Benefits
Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match and vesting after one year.
$400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!
Company
Cotality
Cotality is a technology firm helping property professionals with data, valuations, surveys and retrofit solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.63MKey Investors
Finance Birmingham
2018-02-12Acquired
2016-07-05Series Unknown· $1.63M
Recent News
2026-01-11
Business Wire
2025-12-18
Company data provided by crunchbase