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Northwood Ravin · 20 hours ago

Maintenance Manager- Charlotte Market

Charlotte Home Office - Charlotte, NC 28208

Full-time

Onsite

Senior Level

5+ years exp

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. As a Maintenance Manager, you will lead the community’s success through exceptional maintenance operations and asset preservation, ensuring the property is well-maintained and residents feel at home.

Real Estate

Comp. & Benefits

Responsibilities

Lead by example, mentoring and motivating the maintenance team to achieve high performance. Foster a positive work environment by providing ongoing training and guidance

Oversee and coordinate daily, weekly, and monthly maintenance activities, including resolving issues related to HVAC, plumbing, electrical, amenities and appliance repairs

Manage the make-ready and apartment turnover process, ensuring timely and thorough preparation of vacant units for new residents

Coordinate and implement a preventative maintenance program to preserve the value of the building, enhance operational efficiency, and minimize costly repairs

Establish and maintain strong relationships with vendors, overseeing service contracts and ensuring projects stay within budget and meet high-quality standards

Ensure compliance with safety protocols and building codes, adhering to all applicable county and safety standards to maintain an accident-free environment. Ensure regular inspections of building systems and completion of annual inspections as required

Collaborate with the Community Manager to track and manage the maintenance budget, monitor expenditures, and identify cost-saving opportunities while maintaining high-quality service levels

Reinforce the staffing schedule to ensure 24/7 emergency coverage and ensure the team is equipped to respond promptly to urgent maintenance needs

Address resident service requests promptly and professionally, ensuring high levels of resident satisfaction

Implement and enforce safety protocols for the maintenance team and ensure the maintenance shop and equipment are organized and in good working condition. Maintain inventory levels and ensure proper storage of tools and supplies

Maintain open communication with all team members to align goals, provide updates on maintenance operations, and ensure smooth operations

Being available to work weekends and participate in the on-call rotation

Qualification

Multifamily property maintenanceHVAC experienceLeadership skillsPlumbing experienceElectrical experienceProperty management softwareCustomer service skillsProfessional appearanceProblem-solving abilitiesAttention to detail

Required

Minimum of 5 years of experience in multifamily property maintenance, with at least 3 years in a supervisory role

Proven leadership skills with the ability to motivate, mentor, and develop a dynamic team

Experience in residential repairs, including plumbing, electrical, HVAC, carpentry, and appliance maintenance

Strong attention to detail and the ability to quickly assess and address maintenance issues

Exceptional customer service skills and a professional, customer-focused attitude

Understanding of safety protocols and compliance standards to minimize liability and ensure the property remains in top condition

Ability to lift and move up to 50 pounds and perform physically demanding tasks

Valid driver's license and insurance are required

Proficiency with property management software, apps, and general computer programs

Strong problem-solving abilities and a creative, solution-oriented mindset

A polished, professional appearance with the ability to represent the brand with pride

A willingness to thrive in a fast-paced, ever-changing environment with a focus on growth

Benefits

Competitive compensation along with various monthly bonus incentives

Housing discounts

Extensive training programs

Health and wellness benefits including medical, free dental, vision, and basic life benefit

Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave

Retirement planning with a 401(k) program and company match

Give back days allowing you time away from work to volunteer and pursue personal interests

Employee Referral Program

Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!