Talkdesk · 19 hours ago
Associate Proposal Manager
Salt Lake City
Full-time
Onsite
Entry Level
$70K/yr - $105K/yr
4+ years expTalkdesk is a cloud contact center leader focused on redefining customer experience. The Associate Proposal Manager will support the commercial sales team by managing proposal development and administrative tasks for business deals, ensuring accurate and timely responses to customer requests.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Use Responsive (formerly RFPIO) to dissect RFx documents and import questions and requirements into a collaboration workspace
Run Responsive’s “AI Draft” tool on new projects and review AI-generated responses for accuracy
Proofread and copy-edit responses written by subject matter experts
Complete other ad-hoc tasks as requested by Proposal Managers
Use the Talkdesk Content Library to write first drafts of responses
Research and compose net-new responses for corporate questions and requirements not covered by library content
Export proposals from Responsive and perform formatting/desktop publishing for the completed proposal
Drive the completion of due-diligence questionnaires, RFIs, and mixed commercial RFPs
Lead proposal status meetings, including opportunity reviews, strategy reviews and readiness reviews
Develop relationships with sales team members within the mixed commercial sales territory and provide support and insight into business development and the paper sales process
Qualification
Required
A bachelor's degree in writing, communication, marketing or business or four years of compensatory experience in a role that required writing
Strong interpersonal communication skills, with the ability to work with cross-functional teams
Self-starter mindset, able to quickly learn AI Large Language Model (LLM) tools: Gemini, ChatGPT, Perplexity, Claude etc
Strong writing, research, editing, and project management skills
Ability to collaborate effectively with technical and non-technical stakeholders
Preferred
1 year of experience in office administration, technical writing, or proposal management for SaaS, cloud, or enterprise technology companies
APMP Foundation certification or higher
Experience within a contact center in any capacity
Experience with sales training and enablement
Familiarity with compliance frameworks (e.g., SOC 2, HIPAA, GDPR) and enterprise security standards is a bonus
Demonstrated expertise in developing content for RFPs, RFIs, and information security questionnaires
Experience in using RFP tools such as Responsive, Loopio, Ombud, or other RFP software applications
Benefits
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
Company data provided by crunchbase