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Aston Carter · 17 hours ago

Bilingual Customer Service Representative

United States

Contract

Remote

New Grad, Entry Level

$22/hr - $22/hr

Aston Carter is a company that provides corporate talent solutions across various industries. They are seeking an Investigator Support Coordinator who will be responsible for communication and support of investigative sites, managing telephone contacts, and resolving accession holds while ensuring patient safety is prioritized.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW

Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays

Updating the database with appropriate information and informing personnel of additional testing needs

Supporting sites and sponsor with project related questions via phone and email

Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP

Assisting and supporting in the implementation of global processes and procedures

Tracking and reporting metrics as determined by management in the agreed timelines

Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete

Acting as a liaison for both internal and external clients

Communicating investigator site needs when new policies or procedures are discussed

Instilling a culture where patient safety is top priority

Promptly address patient safety issues and escalates as needed for resolution

Ensuring the investigators needs are explored prior to implementation of new processes and procedures

Qualification

Fluency in EnglishSpanishCustomer service skillsAttention to detailProblem solving skillsHandle multiple tasksExperience in pharmaceutical industrySelf-motivatedOrganizational skillsAdaptability skillsTeam player