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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 18 hours ago

COMPUTER SPECIALIST (FIELD SUPPORT TECH)

Washington, DC

Full-time

Onsite

Mid Level

3+ years exp

Navy Exchange Service Command (NEXCOM) is responsible for providing support to Navy Exchanges and related activities. The Computer Specialist role focuses on the design, installation, troubleshooting, and support of computerized information systems, ensuring efficient operation and maintenance of IT equipment and networks.

Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned

Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment

Performs capacity planning and analysis for new and currently installed networks

Installs and modifies network hardware and software as required

Installs and modifies desktop computing hardware and software as required

Implements new networks from design through post installation stages including cable plants, installation, and testing

Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region

Performs troubleshooting and repair of down or malfunctioning networks and equipment

Assists in performing ongoing optimization of networks and desktop computing systems in the region

Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe, and provides support for Distribution Center conveyor equipment

Acts as Code I point of contact in the field for store and distribution center management

Provides oral and written reports to regional lead technician and Field Support Supervisor

Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician

Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software)

Must possess valid driver's license to support off site facilities

Performs other related duties as assigned

Qualification

Network supportTechnical supportInformation Assurance certificationWindows OSPoint of Sale systemsDesktop supportTroubleshootingAsset managementDocumentationCommunication skills

Required

Must be U.S. Citizens

Three years experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems

One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in business/information system discipline for 3 years of general experience

Two years of progressive experience in technical support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc.) database (Oracle, SQL Server, Dbase, Access, etc.) Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications, (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support

Working at a Help Desk or in a system support position

Utilizing automated tools for tracking, monitoring support activities

Analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics

IA Certification: One of the following certifications: A+, Network+, Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA)

Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680

Certification must be valid (not expired) as defined by the policy of the certification issuer

Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment

This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI)

Preferred

NEXCOM preferred certification is Network+

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Glassdoor3.4

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946

Virginia Beach, Virginia, USA

10001+ employees