NEOGOV · 2 days ago
On-Call Library Associate
Forest Grove, OR
Full-time
Onsite
Entry Level
$26.24/hr - $26.24/hr
1+ years expNEOGOV is seeking an On-Call Library Associate to support library operations and activities. The role involves assisting patrons, managing library materials, and ensuring a safe and welcoming environment for library users.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist patrons at the information and circulation desks, in-person and via the telephone; verify eligibility and complete registration records, update registration information, check out and renew materials, collect fees, explain, and enforce policies and procedures, provide information about library services and operations, answer patron questions, problem solve issues
Assist patrons in locating materials, placing holds and interlibrary loan requests, and using public computers, catalogs, and printers
Process returned materials; check in and sort materials returned to circulation desk, to outside book drops, and via courier deliveries, shelve returned materials according to library guidelines, handle materials returned with missing pieces or damage
Operate a variety of types of library equipment; operate and troubleshoot equipment including telephone system, computers, printers, copier, cash register, self-check computers, and security gates, instruct patrons in use of library equipment
Perform tasks related to day-to-day operations of the library: open and close library building, monitor patron use of equipment, materials, and facility, respond to safety and security issues
Maintain library collection; reconcile database clean-up reports, shelf-read materials, organize and shift collections, repair, and mend materials, withdraw discarded materials, display, and promote materials
Process incoming and outgoing hold requests; reconcile daily hold and unclaimed reports
Perform general clerical work; answer incoming telephone calls, process incoming and outgoing mail, create a variety of documents, schedules, forms, and correspondence, prepare, and reconcile reports, maintain files, and records
Act as a reference assistant – provide coverage of information desk, assist patrons with ready reference, reader’s advisory, computer help, facility use and room scheduling. Assist librarians with collection development, programming and outreach as assigned by Library Services Supervisors
Participate in departmental, city, and county library sub-committees
Contribute to a positive work environment
Maintain regular, predictable attendance and punctuality
Perform other directly related duties consistent with the role and function of the classification
Qualification
Required
Equivalent to completion of twelfth grade supplemented by training and/or college coursework
Equivalent to one year of clerical experience including at least 6 months of paid and/or volunteer library experience
Knowledge of operations, services, and activities of a public library
Knowledge of principles and practices of circulating library materials
Knowledge of customer service principles and techniques
Knowledge of operation of office equipment including computers and supporting word processing and spreadsheet applications, printers, copiers, etc
Knowledge of principles and practices of filing, record keeping, and data entry
Knowledge of English usage, spelling, grammar, and punctuation
Ability to perform library circulation and clerical tasks
Ability to correctly file items alphabetically and numerically
Ability to complete work accurately with attention to detail
Ability to display a professional manner that is welcoming and approachable
Ability to respond courteously to requests and inquiries from the general public
Ability to interact effectively with the public when delivering services and demonstrate initiative when problem solving issues
Ability to make independent decisions based on common sense and good judgment
Ability to operate and troubleshoot a variety of office equipment including computers and associated word processing applications, printers, copiers, etc
Ability to type at a speed necessary for successful job performance
Ability to understand and carry out oral and written instructions
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted in the course of work
Ability to display teamwork and cooperation with co-workers and supervisors
Preferred
Bilingual proficiency in English and Spanish is preferred
College level course work in library science is desirable
Benefits
Eligible to accrue sick leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase