HR Associate Experience Representative (Hybrid) jobs in United States
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First Citizens Bank · 1 day ago

HR Associate Experience Representative (Hybrid)

positionRaleigh, NC
timeFull-time
remoteHybrid
seniorityEntry Level
date4+ years exp

First Citizens Bank is looking for an HR Service Center Associate Experience Representative to provide front-line customer service and support for HR-related inquiries. This role involves managing inquiries, providing processing support, and executing HR programs and projects.

BankingInsuranceLendingPaymentsWealth Management
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H1B Sponsor Likelynote

Responsibilities

Responds to general HR inquiries while ensuring compliance with all applicable policies, procedures, and regulatory requirements. Assists in HR Service Center activities such as progress monitoring, accuracy of data, and ensuring the timely resolution of service cases. Escalates cases to appropriate parties as necessary
Completes all new hire I-9’s and associate reverifications. Processes all requests to work abroad in accordance with Bank policy and guidelines. Assists with annual review of knowledge base articles (KBA’s) and updating KBA’s as required throughout the year
Utilizes knowledge of applicable regulations, laws, and other factors affecting the Bank’s workforce to offer guidance and education on HR policies. Acts as a resource to associates and managers on the appropriate resolution of HR matters
Executes HR programs and projects. Ensures successful completion of all initiatives undertaken

Qualification

Human Resources knowledgeCustomer ServiceMultitaskingDiscretion handlingEffective communicationDetail-orientedTeamwork

Required

Bachelor's Degree with experience in Call Center and Human Resources OR High School Diploma OR GED and 4 years of experience in Call Center and Human Resources
Knowledge of Human Resources policies, procedures, and benefits
Knowledge of Human Resources and labor laws

Preferred

Previous call center experience
Strong customer service skills including effective communication skills (verbal & written)
Must be detail-orientated and ability to multitask effectively
Exercises discretion in handling sensitive and confidential information
Team focused with the ability to work effectively in a fast paced, self-directed environment

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
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Recent News

PR Newswire
First Citizens BancShares Reports Fourth Quarter 2025 Earnings
2026-01-23
Talk Business & Politics
Real Deals: Fayetteville surgery center, clinic sells for $15.3 million
2026-01-16
PR Newswire
First Citizens BancShares, Inc. Announces Chief Risk Officer Transition, Names Successor
2026-01-16
Company data provided by crunchbase