Marmic Fire & Safety Co. · 1 day ago
Senior National Account Manager
Farmers Branch, TX
Full-time
Onsite
Senior Level
5+ years expMarmic Fire & Safety Co. is dedicated to community safety by providing fire suppression systems and services. The Senior National Account Manager will lead the National Accounts team, ensuring operational efficiency, customer satisfaction, and effective management of national accounts.
Public Safety
Responsibilities
Oversee and manage the team of National Accounts Representatives, providing leadership, guidance, and support
Monitor employee work and provide ongoing feedback to ensure tasks are completed on schedule and to company standards
Plan, organize, and strategize the daily operations and routine for the National Accounts team
Develop and implement operational improvements to enhance efficiency and service delivery
Identify potential problems and points of friction, working proactively to find solutions and maximize revenue
Offer flexible and responsive customer service to maintain high levels of customer satisfaction and foster repeat business
Maintain proactive, dynamic, and effective communication with customers at all times, addressing issues and ensuring their needs are met
Establish contracts and pricing for National Accounts customers, ensuring competitive and fair terms
Strategize and implement process improvements to enhance operational performance and ensure tasks are completed efficiently
Monitor and analyze operational metrics to drive continuous improvement and achieve performance targets
Create and deliver regular reports to the Director of National Accounts on the overall state of the business, including performance metrics and operational updates
Ensure clear and effective communication with the Director of National Accounts and other key stakeholders
Ensure the quality of Marmic’s products and services meet or exceed customer expectations and industry standards
Develop and update operational procedures to align with company policies and regulatory requirements
Qualification
Required
Proven track record in service management and operational leadership
5+ years of related service management experience, preferably in a national accounts or large-scale service environment
Strong understanding of cost and billing processes
Decisive thinking and leadership abilities, with proven experience in managing and developing teams
Excellent negotiation, conflict resolution, and presentation skills
Dynamic and creative problem-solving abilities, with a strong client-focused mindset
Highly organized, detail-oriented, and a self-starter
Preferred
Degree in Business Management or a related field preferred
Experience in the fire safety or facility services industry
Familiarity with CRM and project management tools
Advanced analytical skills with experience in operational performance metrics and reporting
Benefits
Paid Weekly.
Company paid training programs and on-the-job training.
Tele-Health services if Healthcare coverage is elected.
401K plan with up to a 4% company match.
Vision, Life, Dental, Accidental, Long-Term and Short-Term Disability.
19 days of PTO and Paid Holidays.
Company Uniform Allowance.
All necessary tools and equipment to perform the job.
Company
Marmic Fire & Safety Co.
We are a company Protecting Our Communities by delivering end-to-end fire and life safety services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-23Acquired
Leadership Team
Greg Bochicchio
Chief Executive Officer
Elizabeth Tully
Chief Human Resources Officer
Company data provided by crunchbase