NEOGOV · 3 weeks ago
Emergency Services Dispatcher III
Fresno
Full-time
Onsite
Entry, Mid Level
$77K/yr - $92K/yr
1+ years expNEOGOV is seeking an Emergency Services Dispatcher III with the City of Fresno Police Department. This role involves managing urgent calls, ensuring prompt dispatch of services, and training fellow dispatchers, all while maintaining exceptional customer service in high-pressure situations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide lead direction and training to subordinate emergency services dispatchers
Receive and transmit routine and emergency calls for police, fire, and medical services
Investigate complaints and respond to citizen inquiries, handling complex situations
Advise callers on police and fire procedures when no emergency response is needed
Operate the Computer-Assisted Dispatch (CAD) system and related equipment
Transmit coded messages to police and fire personnel in the field
Evaluate calls and prepare detailed reports based on information received
Maintain effective communication and working relationships in a fast-paced environment
Performs related duties as required
Qualification
Required
Possession of a High School Diploma or equivalent GED completion
One (1) year of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno
The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held
Possession of a valid California Driver's License may be required at time of appointment
Candidates considered for hire may be required to provide proof of a valid driver's license and a current copy of their driving record
The selected eligible candidates certified will be required to successfully pass a Department interview, extensive background investigation, Computer Voice Stress Analyzer (CVSA) and/or polygraph test, medical examination which will include testing for the presence of drugs and alcohol, and a Department of Justice fingerprint prior to employment with the City of Fresno
Benefits
HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service.
SICK LEAVE: Eight (8) hours per month, available after 90 days
SUPPLEMENTAL SICK-40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
SHORT TERM DISABILITY: Provided through California SDI program.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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