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Core Spaces · 1 day ago

Resident Services Manager

Tuscaloosa, AL

Full-time

Onsite

Entry Level

1+ years exp

Core Spaces is a real estate investment manager focused on redefining the way people live. The Resident Services Manager oversees daily customer service and resident retention tasks, managing disputes, conducting tours, and executing marketing activities to enhance the resident experience.

Property DevelopmentProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Managing all disputes between roommates

Handling of all resident replacements/relets

Manages resident's and guarantor's concerns to the best of their ability in an effort to minimize escalation to Community Manager

Responsible for customer service regarding questions/concerns

Regularly collaborates with the Maintenance Supervisor and Property Manager on recurring issues and work order updates, ensuring transparent communication with residents

Work with the Director of Sales and Reputation Management, including regular check-ins, to ensure reputation goals are being met

Responsible for creating and executing quarterly Reputation Management Plans, and reviewing them with the Director of Sales and Reputation Management and Property Manager

Oversees resident surveys and focus groups to gather feedback, identify improvements, and shares findings with Property, Maintenance, and Regional Managers

Formulating necessary action strategies based on the feedback received from Focus Group discussions

Responsible for conducting resident experience calls (minimum of 10 per week)

Provide necessary support in marketing and leasing operations, which includes leading tours and following up with prospective residents

Responsible for planning, implementing, and performing marketing duties and tenant events

Ensure compliance with all company policies, procedures, and legal requirements

Uphold brand and company standards, ensuring that the property is consistently presented in an exceptional manner

Collaborate with the Property Manager on special projects and assignments

Complete all assigned HR/People Operations-related tasks

Must be able to work a full shift / required work schedule on-site at the property

Must be available for additional hours including evenings, weekends, and overtime when necessary

Must be available to assist with move-outs, turn, and move-ins that extend beyond normal full-time hours

Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday

Qualification

Property Management ExperienceResident RetentionEntrata SoftwareOffice Products ProficiencyCustomer ServiceMarketing SkillsLeadership SkillsCommunication Skills