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Ascentra Credit Union · 1 day ago

Teller (Floating)

West 53rd Branch - Davenport, IA 52806

Full-time

Onsite

Entry Level

$17.56/hr - $19.30/hr

1+ years exp

Ascentra Credit Union is looking for a Teller (Floating) to provide exceptional member service by greeting members, completing transactions, solving problems, and making referrals of credit union products and services. The role involves handling currency, coin, and negotiable items, and providing staffing coverage to all credit union branches.

Financial Services

Responsibilities

Maintain and balance cash and daily work accurately

Complete member transactions accurately in a timely manner while providing a positive member interaction

Apply critical thinking skills to recognize potential fraudulent activities, take proactive measures to prevent and mitigate risks

Process night drop and mail payments

Maintain and balance ATM, cash, and coin machines

Balance vault daily

Perform all opening and closing procedures of the office

Scan, process, and balance checks accurately

Provide members with information about Ascentra’s products and services

Attain satisfactory ratings of service referrals

Assist members with problems or questions and know where to refer them

Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions, and striving for excellence

Promote products and services

Attend all meetings as required

Maintain clean and professional work area and appearance

Maintain positive public relations and promote credit union within the community

Complete educational programs as required

Perform the following commitments of service to each and every member at all times: Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake. Keep a smile in my voice as well as on my face. Answer the telephone by the third ring. Call people by name and thank them. Give people my full and undivided attention; focus on the person face to face and on the telephone. Take responsibility for solving the individual's problem instead of referring it to someone else. Deliver on commitments of action(s) to be taken, so excuses won't be necessary. Follow through on necessary action(s) to be sure the problem is solved. Know that what's important is not only who or what created the problem but how the problem can be corrected. Protect confidential information

Other duties as assigned

Qualification

Cash handling experienceCredit union operationsAnalytical skillsSellPerform under pressureProfessional personalityCommunication skillsOrganizational skillsTeam playerDecision making skills