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NEOGOV · 1 day ago

Revenue Service Specialist 3

Des Moines - 50319 - Polk County, IA

Full-time

Onsite

Mid Level

$61K/yr - $92K/yr

3+ years exp

The Iowa Department of Revenue is seeking a Revenue Service Specialist 3 to join their Taxpayer Services team. This role involves assisting taxpayers with various tax obligations, resolving complex inquiries, and mentoring staff while ensuring effective communication across multiple channels.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Assisting taxpayers in meeting their Iowa tax obligation by providing general to complex tax assistance covering multiple tax types (individual, corporate, excise, inheritance, fiduciary, sales/use, franchise, partnership, rent reimbursement and withholding), as well as directing customers to online and other resources. This assistance may be over the phone, in-person, and/or across all communication channels

Resolving escalated and complex Taxpayer Service contacts and correspondence and applying informed judgment in arriving at an appropriate conclusion for the taxpayer

Mentoring and assisting in the training and development of employees

Being able to assist the supervisor by instructing employees, answering questions, distributing and balancing the workload, and checking work

Works as a member/leader of special or ongoing projects, such as drafting and/or reviewing tax forms, instructions, and Department publications

This position will require 100% in-office work at the Hoover building

Qualification

Tax assistanceAccounting principlesCustomer serviceMentoringCritical thinkingDeductive reasoningActive listeningProject leadership

Required

Graduation from an accredited four-year college or university with a degree in accounting, finance, business administration, or a related field, and experience equal to three years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions

Three years of full-time work experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions; and a total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in accounting, finance, business administration, or a related field equals one year of full-time experience

Current, continuous experience in the state executive branch that includes three years of full-time work as a Taxpayer Service Specialist 1; two years of full-time work as a Revenue Service Specialist 2, Revenue Examiner 2, or Revenue Agent 2; or one year of full-time work as a Revenue Examiner 3 or Revenue Auditor 2