Light Counseling ยท 1 day ago
Client Financial Representative
Forest, Virginia, United States
Full-time
Onsite
New Grad, Entry LevelLight Counseling has served more than 60,000 Individuals, Couples, & Families providing professional counseling services for over 30 years. The Client Financial Representative will support the financial and billing needs of outpatient mental health services, acting as a key contact for clients regarding insurance and billing inquiries while ensuring compliance with privacy regulations.
Health CareMental HealthPsychologyTelehealthTherapeutics
Responsibilities
Verify insurance eligibility, benefits, and authorizations for outpatient mental health services
Explain insurance coverage, copays, deductibles, coinsurance, and self-pay options to clients
Assist clients with payment plans, financial assistance programs, and sliding-scale fee arrangements
Address client questions related to account balances, statements, and payment options
Respond to client inquiries regarding insurance verification, coverage status, and eligibility
Enter, review, and post charges for outpatient mental health services in the billing system
Collect and post client payments accurately; reconcile daily transactions
Generate client statements and support routine billing cycles
Track client balances and conduct standard follow-ups on outstanding accounts
Maintain accurate billing data and financial records
Process refunds, credits, and account adjustments as needed
Coordinate with internal staff to resolve billing discrepancies
Support data entry and reporting in EHR and billing systems
Serve as liaison with external law firm regarding collection activity
Collaborate with clinicians, intake coordinators, and scheduling staff to support accurate billing and client communication
Serve as a point of contact for routine insurance-related administrative questions
Act as the Medallion credentialing liaison to ensure provider insurance enrollments are processed in a timely manner
Track credentialing enrollment status and follow up on outstanding items
Maintain accurate documentation of client communications and account updates
Ensure compliance with HIPAA, payer requirements, and applicable state and federal regulations
Maintain accurate, secure, and confidential client and financial records
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, business, or a related field preferred
Prior experience in medical billing, healthcare revenue cycle, insurance verification, or client financial services
Familiarity with insurance benefits, authorizations, and billing processes for outpatient healthcare services
Strong attention to detail and ability to manage multiple tasks and deadlines
Excellent communication skills and ability to explain financial information clearly and compassionately
Proficiency with EHR systems, billing platforms, and basic reporting tools
Ability to handle sensitive and confidential information with professionalism
Preferred
Experience in behavioral health or outpatient mental health settings
Familiarity with Medicaid, Medicare, and commercial insurance plans
Experience working with payment plans, financial assistance programs, or sliding-scale fees
Prior experience coordinating credentialing or payer enrollment processes
Comfort working in a mission-driven or purpose-focused organization
Benefits
Competitive pay based on experience
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional growth and advancement within the organization
Work in a supportive, collaborative, and purpose-driven environment
Participation in company events and mission-focused initiatives
On-site role with regular interaction with team members and clinicians
Company
Light Counseling
Light Counseling Inc. provides Christian-based mental health services, including counseling and medication management.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase