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Transworld · 22 hours ago

Remote Customer Service Representative - Must Reside in NY (Starting 2/9/2026)

United States

Full-time

Remote

New Grad, Entry Level

$16.50/hr - $16.50/hr

Transworld Systems Inc. is seeking a Remote Customer Service Representative who must reside in New York state. The role involves assisting customers with billing inquiries, ensuring accurate documentation, and adhering to regulations while providing exceptional communication and support.

LogisticsSupply Chain Management

Responsibilities

Assist customers with billing inquiries/concerns

Ensure all account information is accurately documented and inputted into client system

Provide detailed explanations of account status and inquiries to customers

Adhering to State and Federal regulations pertaining to your job duties

Assist customers with delinquent accounts according to various state guidelines

Utilize exceptional communication skills to fulfill both client and customer goals

Maintain an average Inbound Handle Time

Achieve Quality Assurance goals

Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualification

Customer service skillsMicrosoft applicationsCall handling skillsDetail orientedEffective communication

Required

Must reside in New York state

Detail oriented and have the ability to organize and prioritize work and meet strict deadlines

Ability to effectively communicate with outside parties

Effective call handling skills and high levels of professionalism

Strong focus on exemplary shift attendance

Proficient with Microsoft applications

Ability to learn software applications

High School graduate/equivalent

Broadband internet connection (No DSL, or Dial Up)

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)

Speed Test Results: 25 mbps download, 20 mbps upload

Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Benefits

Paid training

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!