NEOGOV · 19 hours ago
Accounting/Utility Billing Supervisor - INTERNAL ONLY
Tumwater, WA
Full-time
Onsite
Senior Level
$7,988/mo - $10,704/mo
6+ years expThe City of Tumwater is a vibrant community seeking an experienced Accounting/Utility Billing Supervisor to oversee utility billing operations. The role involves supervising staff, ensuring accurate billing, resolving complex issues, and maintaining financial records while providing excellent customer service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervises technical and clerical staff involved in various financial activities by assigning work, monitoring progress and evaluating performance. Effectively recommends the hire, promotion, discipline and termination of assigned employees
Prepares, balances, and/or analyzes reports or other financial statements
Receives and processes documents representing a variety of financial transactions
Reviews transactions for accuracy and against other accounting system criteria
Maintains journals, ledgers and other complex financial records
Provides technical expertise to resolve problems, provides information, explains procedures, and communicates operating information with other employees
Evaluates system or billing errors. Trouble-shoots and diagnoses software problems and contacts vendors or Information Technology staff to initiate corrective measures. Provides system user support, technical assistance and training
Interprets City codes, regulations, and applicable policies and procedures
Maintains confidentiality in work related issues, client records, and City information
Coordinates and schedules work of billing functions for the purpose of ensuring accurate and timely completion of the billing process
Oversees changes to the automated utility billing system and verifies accuracy of information and system operations
Provides direct and/or indirect customer service for accounts such as analysis and audits to make adjustments to customer accounts
Responds to customer complaints, resolves issues with dissatisfied customers and/or customers referred by other staff. Makes decisions to resolve account problems, explains procedures and billing procedures to customers; accurately establishes and enters new and/or revised information to accounts into the system ensuring that information entered is in compliance with policy
Coordinates management of delinquent accounts receivables accounts
Daily balancing and bank deposits
Qualification
Required
Basic knowledge of rules and City codes as they relate to the position
Knowledge of the State of Washington Budgeting, Accounting and Reporting System (BARS) and Generally Accepted Accounting Principles (GAAP)
Knowledge of federal and state accounting and auditing regulations including a strong understanding of internal control standards
Ability to use and understand financial management software and other automated systems
Ability to read, interpret, apply, and explain technical procedures and/or governmental regulations clearly and concisely
Ability to modify workload to assist with an emergent problem, assignment, or project whenever feasible
Ability to monitor and enforce regulatory requirements of business licenses, city-imposed taxes, and business tax ordinances
Ability to defuse situations that involve angry or hostile customers, to defuse interpersonal conflicts, and to guide staff/customers towards a positive resolution
Ability to perform research and analysis of system data and make recommendations for improvements or revisions for maximum efficiency
Ability to plan, organize, schedule job tasks, and to make appropriate decisions within legal guidelines
Ability to work independently and demonstrate good time management as well as the ability to work effectively as a part of a team
High school diploma or GED and ten (10) years of increasingly responsible experience in governmental or municipal accounting, auditing, or financial management, including at least two (2) years in a supervisory or management capacity
Associate degree in accounting, finance, business administration, public administration, or a related field and eight (8) years of relevant experience as described above, including two (2) years in a supervisory or management capacity
Bachelor's degree in accounting, finance, business administration, public administration, or a related field and six (6) years of relevant experience as described above, including two (2) years in a supervisory or management capacity
Any equivalent combination of education, experience, certification, and training that demonstrates comprehensive knowledge of municipal financial operations and the responsibilities of the position
Possession of a valid Washington State Driver's License and an insurable driving record may be required
Must pass a background investigation
Must be bondable
Preferred
Ten (10) or more years of professional experience in governmental accounting, with three (3) or more years in a supervisory or management role
Strong proficiency in Microsoft Excel and experience with Tyler Munis/eERP or comparable financial systems
Benefits
Vacation: Start with 96 hours of paid annual leave your first year — increasing with service up to 184 hours per year.
Sick Leave: Earn 8 hours per month to care for your health or for immediate family illness or loss.
Holidays: Enjoy 12 paid holidays per year, including one floating holiday for flexibility.
State Retirement Plans: Membership in Washington State’s Public Employees Retirement System (PERS/LEOFF) with contributions from both you and the City.
Deferred Compensation (457b) & Roth IRA: Save for the future and reduce taxable income; contribute up to IRS limits with catch-up options if over 50.
401(a) Match: The City will match up to 5% of employee contributions.
Health Reimbursement Arrangement (HRA): City contributes $225/month for current and future healthcare expenses.
Medical, Dental, Vision: The City contributes $2,420/month toward coverage (pro-rated for part-time). That’s about 85% of family coverage!
If your premiums cost less, you can take 60% of the unused contribution as cash in your paycheck.
Flexible Spending Accounts (medical and dependent care) available.
Life Insurance: $50,000 group term policy fully paid by the City.
Wellness Commitment: Programs and resources to support your physical and mental health.
Discounts: City employees qualify for Liberty Mutual auto and home insurance discounts.
Hours of Work: Standard schedule is 40 hours/week, Monday–Friday. Alternative schedules may be available depending on the position.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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