Covenant Living Communities and Services · 4 weeks ago
Sales Operations Coordinator
Shannondale of Maryville - Maryville, TN
Full-time
Onsite
Entry Level
$17.17/hr - $20.97/hr
1+ years expCovenant Living Communities and Services is a company that focuses on providing excellent living environments for seniors. They are seeking a Sales Operations Coordinator to assist the sales director and team with sales and marketing support tasks, as well as office management and clerical duties. This role is essential in creating a welcoming atmosphere for prospective residents and maintaining positive customer service relationships.
Elder CareHealth CareNursing and Residential CareRetirement
Responsibilities
Provides assistance to the sales director and the sales team by performing designated sales and marketing support tasks for residential and assisted levels of living, as applicable at the community
Provides office management, clerical, and receptionist tasks for the sales department
Greets all individuals who contact or visit the sales office and provides appropriate information and/or refer to Sales Director or appropriate sales staff (assisted living, skilled care)
Responds to requests for information by sending designated letters and brochures, enters inquiry data into the approved CRM sales software and redirect to sales director and assisted living sales staff pending requests
Answers incoming calls, direct as appropriate, correctly record message and/or contact data and provide requested information if needed
Responds to inquiries coming from the organization’s website and proxy email, by mailing requested information and/or redirecting to Sales Director or appropriate assisted living sales staff
Assists or conducts tours of residential and assisted living as directed
Coordinates marketing special events including, but not limited to, preparing and sending invitations, verifying attendance, preparing and distributing special events form, scheduling units for tour, and final preparations for the event
Prepares orientation packets, move-in info, phone directory, and name plate for new residents in residential and assisted living
Schedules resident host/hostess
Prepares and takes welcome gifts and area information to the apartment home and place appropriately
Provides administrative support to sales director and assisted living sales staff including, but not limited to, preparation of correspondences, key reports, and memos, tracking of apartment extras, preparing apartment finishes forms, supports the occupancy cycle and admission/move-in process information for residential and assisted living
Prepare and organize applicants file and makes sure all forms are in place including reservation agreements and applicable residency forms
Maintains a presentable, professional, and well-organized office that is conducive to comfortably welcoming prospective residents and their families, current residents and their families, vendors, and other visitors at any time
Maintains and organizes department storage areas in an orderly manner, keeping an inventory of supplies and ordering as needed such as office supply inventory, ensuring all collateral promotional pieces are stocked and ordered as necessary
Utilize resident volunteers and/or concierge to prepare the brochures and application for distribution
Qualification
Required
High school education
Minimum of one-year related office experience providing clerical or administrative support
Successful experiences in a highly visible office with public interaction
Ability to remain calm in an emergency
Complete confidentiality when circulating general information
Proficient in Microsoft Office Suite
Experience with CRM software a plus!
Must be able to deal tactfully with staff, residents, family members, visitors and public and have an interest in and desire to work with older adults
Must have the ability to deal with the public in a pleasant and professional manner
Must be tactful and possess excellent communication skills (written and verbal, English), and be able to communicate effectively with administration, staff, residents and others with whom this position has contact
Good organizational skills and ability to plan and carry out responsibilities with limited supervision and direction are essential
Must be dependable, flexible, motivated and the willingness to take initiative
Preferred
College or business education
Experience in sales and/or marketing or healthcare related position preferred
Knowledge of senior care, senior living lifestyle preferred but not necessary
Benefits
Medical, dental and vision insurance
Employer paid group term life and disability
Paid Time Off (PTO) & six paid holidays
403(b) with a 3% employer match
Fitness center use at most facilities.
Various voluntary benefits:
Life, AD&D
Tuition assistance and scholarships
Employee assistance program
Legal services, home/auto insurance, discount purchasing program
Pet Insurance
Company
Covenant Living Communities and Services
From coast to coast, Covenant Living Communities and Services offer delightful amenities, engaging activities and wellness opportunities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$146.4MKey Investors
Ziegler
2025-04-21Debt Financing· $146.4M
Leadership Team
Terri Cunliffe
Chief Executive Officer
Jeannie Justie, CPA
Chief Financial Officer
Company data provided by crunchbase