McLane Global · 1 day ago
Logistics Customer Service Representative
Houston, Texas, United States
Full-time
Onsite
New Grad, Entry LevelMcLane Global is one of the world’s largest food-grade logistics companies, committed to delivering exceptional service through its fulfillment centers. The Logistics Customer Service Representative will assist customers with order entries and inquiries while maintaining strong relationships and ensuring customer satisfaction.
Food and BeverageFood DeliveryLogisticsManufacturingSales
Responsibilities
Serve as the main point of contact for assigned customers, building, and maintaining strong relationships
Understand customers' specific needs, requirements, and expectations
Provide accurate information about services, pricing, and delivery schedules to customers
Address customer inquiries, concerns, and complaints promptly and professionally
Proactively communicate with customers to provide updates, resolve issues, and ensure customer satisfaction
Receive and process customer orders accurately and efficiently
Coordinate with various internal departments, such as warehouse operations and transportation, to ensure timely order fulfillment and delivery
Track and monitor shipment status, providing updates to customers, as necessary
Address any order discrepancies, delivery delays, or other logistics-related issues promptly and effectively
Identify and resolve customer issues, complaints, or service-related problems in a timely and satisfactory manner
Collaborate with internal teams to investigate and resolve customer concerns
Escalate complex or critical issues to the appropriate department or management as needed
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Maintain accurate and up-to-date customer records, ensuring all relevant information is properly documented
Enter customer orders, inquiries, and other relevant data into the company's customer service management system
Generate reports and provide regular updates on customer service metrics, such as response time, issue resolution time, and customer satisfaction
Show dedication, integrity, and a commitment to continuous improvement
Identify opportunities for process improvements and customer service enhancements
Provide feedback and suggestions to the management team regarding customer needs, operational challenges, and potential service improvements
Stay updated on industry trends, best practices, and technological advancements related to logistics and customer service
Qualification
Required
Serve as the main point of contact for assigned customers, building, and maintaining strong relationships
Understand customers' specific needs, requirements, and expectations
Provide accurate information about services, pricing, and delivery schedules to customers
Address customer inquiries, concerns, and complaints promptly and professionally
Proactively communicate with customers to provide updates, resolve issues, and ensure customer satisfaction
Receive and process customer orders accurately and efficiently
Coordinate with various internal departments, such as warehouse operations and transportation, to ensure timely order fulfillment and delivery
Track and monitor shipment status, providing updates to customers, as necessary
Address any order discrepancies, delivery delays, or other logistics-related issues promptly and effectively
Identify and resolve customer issues, complaints, or service-related problems in a timely and satisfactory manner
Collaborate with internal teams to investigate and resolve customer concerns
Escalate complex or critical issues to the appropriate department or management as needed
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Maintain accurate and up-to-date customer records, ensuring all relevant information is properly documented
Enter customer orders, inquiries, and other relevant data into the company's customer service management system
Generate reports and provide regular updates on customer service metrics, such as response time, issue resolution time, and customer satisfaction
Show dedication, integrity, and a commitment to continuous improvement
Identify opportunities for process improvements and customer service enhancements
Provide feedback and suggestions to the management team regarding customer needs, operational challenges, and potential service improvements
Stay updated on industry trends, best practices, and technological advancements related to logistics and customer service
Company
McLane Global
McLane Global works in international sales, export, food manufacturing, service, hunger solutions, logistics, and health solutions.
Founded in 1958
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase