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Mission Fed Credit Union · 2 days ago

AVP, Asset Protection

Administrative - Horizon Center, 10325 Meanley Drive, San Diego, California, United States of America

Full-time

Hybrid

Mid, Senior Level

$118K/yr - $145K/yr

5+ years exp

Mission Fed Credit Union is seeking an AVP of Asset Protection responsible for developing and overseeing strategies to mitigate fraud exposures. The role involves managing fraud mitigation programs, ensuring regulatory compliance, and leading a team to enhance operational controls and training programs.

BankingVenture Capital

Culture & Values

Responsibilities

Manages a comprehensive Fraud Mitigation Program to minimize losses by developing strategies to measure and mitigate exposure across all account products and services, frontline process improvements and chargeback recoveries while maintaining regulatory compliance

Oversees department operations; grants overrides and exceptions for staff. Serves as liaison between branches and departments on fraud or loss matters and partners with leaders in other departments to ensure timely actions and/or reporting of fraud cases

Leads and ensures successful implementation of process improvements for fraud and loss mitigation, collaborating with leadership, vendors, Core Processing and Digital Strategy teams and identifying leading fraud risk reduction methods and tools

Prepares reports on claims, losses, and mitigation efforts, providing recommendations to improve organizational processes to the Operations VP. Leads and manages projects for process enhancements. Prepares requested internal and external audit materials and implements recommended changes based on findings

Develops, directs and implements procedures to maintain strong operational controls for all areas of Cardholder Protection and Asset Protection. Keeps the team and senior leaders informed on product enhancements, system changes, rules and regulations and compliance issues as needed

Builds and leads a high-performing team that fosters a culture of accountability and awareness

Develops and delivers training programs to ensure procedures are followed, claims are processed consistently, compliance requirements are met, documentation is maintained, and deadlines are observed

Qualification

Fraud preventionRegulatory complianceClaim managementProcess improvementTeam leadershipTraining developmentCommunication skills

Required

Bachelor's Degree or equivalent is required. Two years of equivalent experience can substitute for every one year of education

A minimum of 5 years of fraud prevention experience, including oversight for regulatory claim management

Additionally, a minimum of 5 years' experience successfully working with a team in supervisory or management role is required

Proven success building a credit union fraud management program to include development of processes leveraging existing technology and/or deployment of new technology solutions to prevent fraud and maintain regulatory compliance is required

Experience in claim management covered by Regulation E and Z and the Bank Secrecy Act are required

Preferred

Experience in Mastercard Processing and Chargeback Rules is preferred

Benefits

18 days of PTO in your first year plus 12 holidays a year!

6% 401(k) match!

Full benefits package including medical, dental, vision, life insurance, etc!

Company

Mission Fed Credit Union

Mission Fed has served the financial needs of San Diegans for over 60 years through checking, savings, loans, credit cards and other financial offerings.

Founded in 1961

San Diego, California, USA

501-1000 employees