Central Insurance · 19 hours ago
Senior IT Support Technician
Van Wert, OH
Full-time
Hybrid
Mid, Senior Level
1+ years expCentral Insurance is a company passionate about delivering best-in-class customer service and driving innovation in IT support. The Senior IT Support Technician will support employees, agents, and partners by resolving technical issues, setting up workstations, and ensuring seamless onboarding experiences.
AppsAuto InsuranceBuilding MaterialCommercial InsuranceFinanceFinancial ServicesFinTechInsurTechMobile AppsProperty Insurance
No H1B
U.S. Citizen Only
Responsibilities
Manage Incoming inquiries and phone calls from employees, agents, policyholders, and vendors Document issue details with correct urgency & priority and escalate to other team members or teams when appropriate
Identify and assess the needs of the customer to provide quality service to all customers
Perform standard procedures such as password resets, telephone delegation, and software updates following established documentation without escalation
Helps create new and update existing support related documentation
Setup user workstations
Ensure Asset information is correctly entered into Equipment Tracking System
On-boarding and off-boarding of employees
Perform installation of software on computer systems
Troubleshoot computer hardware problems and perform break/fix repairs as necessary
Monitor key technical systems and report on metrics such as warnings and alerts
Provide IT and software assistance to other departments as needed
Provide recommendations and analysis on process how processes and procedures might be improved
Assists senior team members and manager to find solutions to new support issues
Prioritize tasks, work on support projects and meet deadlines defined by manager
Perform other related duties as assigned or related to position
Qualification
Required
High School Diploma or equivalent
Minimum of 1 year of relevant experience
Preferred
Prior IT support experience
Benefits
Extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security.
Company
Central Insurance
Since our beginning in 1876, Central Insurance has evolved into a successful property and casualty group operating on a strong foundation of core values including Integrity in the way we operate our business; Relationships we develop working as a team and sharing in each others’ successes; and Excellence achieved by never compromising on quality, providing superior performance, and pursuing continual improvements.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Evan Purmort
CEO & President
Jessica Seymour, CPCU, ARe
Chief Financial Officer
Company data provided by crunchbase